Why More Companies Are Using Risk Prevention Communication Platforms

This year has presented some unprecedented challenges to how we communicate with each other, especially when it comes to ensuring that we’re sharing and receiving updated, accurate information. Inside our companies, the ability to engage in effective risk communication is critical to the health of our organizations. When our internal teams are relying on, and […]

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The Future of Performance Reviews

Ding! A new email arrives with a familiar subject line: Your Feedback Requested For Your Colleague’s 360 Review. We’ve become so familiar with this process, we don’t even question whether an annual review is the right format for our organization — and for our people individually. Should we? In so many other areas of our […]

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Customer Service vs. Customer Success

What’s the Difference and Why Does It Matter? If you hear “customer service” and think “call center,” you’ve got a major problem. Thanks to constantly evolving tech and experts rising in this field who understand the nuances of building strong and scalable relationships with customers, the customer service experience has become something entirely different from […]

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October Roundup: Best of Blogs

It’s hard to believe we are already entering the home stretch of 2020 – not that that’s a bad thing! In case you missed any Vector news while you were too busy (safely) celebrating Halloween and all things fall, we’ve rounded up our top blogs for you right here – enjoy! Vector Solutions: Why You […]

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