Content

The quality of training material that is aligned with research and best practices
Extremely important Very important Moderately important Slightly important Not at all important
The development team includes highly regarded content experts
In-depth coverage of a range of key topics
Content informed by attitude and behavior change theory
Content reflects and speaks to the diverse backgrounds, experiences, attitudes, and behaviors of today’s learners
Rigorous research studies have shown that the content increases knowledge, improves attitudes, and creates positive behavior change

Design

The degree of engagement, interactivity, and variety in the course experience
Extremely important Very important Moderately important Slightly important Not at all important
Effective use of varied teaching modalities and interactive formats
Ability to customize training content
Useful optional or supplemental material
Appealing and dynamic graphics to engage learners
Accessibility for learners of all levels and abilities

Administration

The efficiency of deploying the course, tracking, and integrating with existing systems
Extremely important Very important Moderately important Slightly important Not at all important
Alignment with institutional IT requirements
Integration with institutional learning management systems with single sign-on functionality so learners can use one set of login credentials to access multiple applications
Dedicated administrative support to guide training administrator(s), timely response to questions, and troubleshoot technical problems
Automated deployment, course assignments, and email reminders
Central repository to track training completion, policy acknowledgments, and certifications in real-time

Data

The richness and usability of insights gleaned from course surveys/assessments
Extremely important Very important Moderately important Slightly important Not at all important
Robust learning assessment to evaluate training impact
Well-designed surveys covering essential training topics
The training administrator has real-time access to the institution’s dataset from assessments and surveys
The training administrator can benchmark and compare their institution’s results with those from other institutions
Data that can be easily accessed and downloaded for additional analysis

Compliance

The ongoing alignment of the course material with state and federal laws
Extremely important Very important Moderately important Slightly important Not at all important
The development team includes highly regarded legal experts
Content is consistent with current federal and state laws, regulations, and guidance
Customization to provide campus-specific resources and policies
Content is informed by evidence and can be assessed for impact
Ability to address ongoing training requirements

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