Guarding Against Bias in Incident Investigations

Incident Investigation Bias Image

In a recent recorded discussion with Jennifer Serne of Central Washington University’s Safety and Health Management program, Jennifer told us how we use heuristics in our life and during incident investigations and how we also fail prey to applying cognitive biases in our incident investigations.

In this continuation of the discussion, Jennifer continues discussing cognitive biases in incident investigations and gives us some tips for trying to be wary of their influence and to try to minimize their influence.

In future conversations, we’ll talk with Jennifer about how employees use heuristics and how they also suffer from cognitive biases when they’re making decisions on the job. Stay tuned for that!

Many thanks to Jennifer Serne for sharing her insights and experience on these issues with us.

Let us know if you have any questions, stay tuned for more from Jennifer, and have a great day.

Feel free to download the free guide below, too. 


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Jeff Dalto, Senior Learning & Performance Improvement Manager
Jeff is a learning designer and performance improvement specialist with more than 20 years in learning and development, 15+ of which have been spent working in manufacturing, industrial, and architecture, engineering & construction training. Jeff has worked side-by-side with more than 50 companies as they implemented online training. Jeff is an advocate for using evidence-based training practices and is currently completing a Masters degree in Organizational Performance and Workplace Learning from Boise State University. He writes the Vector Solutions | Convergence Training blog and invites you to connect with him on LinkedIn.

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