Human Factors: Why Human Decisions Sometimes Lead to Incidents



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If you've been following us lately, you know we're in the middle of a four-discussion series with Jennifer Serne, an Assistant Professor at Central Washington University's Safety and Health Management Program, about issues related to decision-making, heuristics, cognitive bias, incidents, and safety at work.

If you're missed the first two discussions, walk don't run to check them out: Cognitive Biases and Incident Investigations and Guarding Against Cognitive Biases in Incident Investigations.

Are you back? OK, then go ahead and check out this recorded discussion. It's the first of two discussion in which we "flip the coin" and look at heuristics, cognitive biases, and decision-making not by the safety professional but rather by the employees the safety professional works with.

In this discussion, we'll start by talking about heuristics, biases, and decision-making. In the fourth and final conversation, we'll discuss how safety professionals can help set employees up to make better (or safer, or more successful, or more optimal, or whatever word want you to use here) decisions at work.

As before, many thanks to Jennifer )update: we later recorded this "Cognitive Bias & Incident Investigations" webinar with Jennifer as well).

We hope you enjoyed this discussion of human factors at work, that you went  back and checked out the earlier discussions, and that you stay tuned for the fourth and final discussion in this series.

Before you go, feel free to download the guide below as well.

Jeff Dalto, Senior Learning & Performance Improvement Manager
Jeff is a learning designer and performance improvement specialist with more than 20 years in learning and development, 15+ of which have been spent working in manufacturing, industrial, and architecture, engineering & construction training. Jeff has worked side-by-side with more than 50 companies as they implemented online training. Jeff is an advocate for using evidence-based training practices and is currently completing a Masters degree in Organizational Performance and Workplace Learning from Boise State University. He writes the Vector Solutions | Convergence Training blog and invites you to connect with him on LinkedIn.

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