Classes with TargetSolutions’ Product Specialist Help Clients Use ISO Solution to Full Potential



TargetSolutions ISO Training Tracker enables departments to complete, track and report ISO requirements. But cutting-edge technology isn't always enough. Sometimes, gaining proper understanding of how to utilize the technology is what truly makes a difference.

With this in mind, Product Specialist Tim Riley has stopped at several departments to demonstrate best practices for utilizing TargetSolutions credential-tracking application. In March, Riley spent several days at DeKalb Fire Department in Georgia and then in April, several more at Jacksonville Fire and Rescue Department. There were members from 16 other departments in attendance at the Jacksonville event.

"We spent the first half of the course training on ISO requirements and how to capture the training and then got into general site familiarization and tricks of the trade," said Riley. "Many attendees had little or no understanding of ISO prior to the class. They were ecstatic with what they learned."

Riley's assessment was echoed by Captain Donnie Griffis of the Waycross Fire Department in Georgia.

"We recently attended a seminar that Tim put on and the information that he gave us was very helpful," Griffis said. "He presented it in a way that should direct our department in using the program to its full potential."

Riley, who prior to joining TargetSolutions was a chief with the Pinellas Park Fire Department in Florida, was instrumental in the creation of TargetSolutions' ISO application.

"We've built specific custom activities because we know what is going to count toward ISO," said Riley. "The ISO auditors love the way our system generate reports, because it's in the format they want."

After Riley covers ISO, he discusses some of the platform's other capabilities, like ensuring credit for what he calls "lost training hours" and capturing all the various types of training firefighters typically complete and don't receive credit for.

If your department is interested learning more about ISO tracking and/or the TargetSolutions platform, please contact your account manager.

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