A well-trained, productive, efficient, and proactive maintenance department is essential for success at many organizations. In recent articles, we've given real-life examples based on the experiences of real customers of how having a maintenance training program makes it easier for employers to hire new maintenance techs and how having a maintenance training program improves the retention of maintenance techs, especially those new hires.
In this article, we're going to continue our focus on maintenance training by discussing the value of having training to help maintenance techs work their way through an well-developed career path.
So check out the story below and ask us if you have any questions about the facilities maintenance training at your organization. Plus, check out our recorded webinar on maintenance, maintainability, organizational learning, and continuous improvement.
Yes, having a training program can help you hire new maintenance techs in a tight labor market, and yes, having good maintenance training as part of your new employee onboarding can help you get those new hires up to an entry-level competence more quickly and effectively. And yes, that's all definitely very good and it can save you a lot of money and headaches.
But the benefits of a comprehensive, well-designed training program for your maintenance techs doesn't end when the new hire reaches an acceptable level of entry-level competence. Instead, the benefits will be far greater, leading to increased employee retention, improved employee morale, maintenance tasks performed more effectively and efficiently, and better sharing of knowledge throughout the organization, perhaps even leading to innovation through the benefits of creating a learning organization.
We'll pull together a short, no-doubt incomplete list of some of the benefits of putting together a comprehensive maintenance technician training program.
Our customer began by creating a training program for newly hired maintenance techs. The intention was to support the new hires in their knowledge acquisition and skill building and to speed their development to competence entry-level maintenance technicians.
The entry-level maintenance tech program included these modules:
Furthermore, the entry-level maintenance tech training program included these components for each of the modules listed above:
The training program made use of a blended learning solution that includes training in many different training delivery methods, including:
Additionally, the customer developed other career-development programs that weren't specifically training, such as job mentorships, management review and guidance, and similar efforts to support their workers.
Once the training program for newly hired maintenance techs was created, we worked with our customer to help them to create additional training programs to support the learning needs of the maintenance techs through their entire career path at the organization.
This included creating training materials (and skill verifications) for the following organization-specific "certifications" related to job roles:
In addition, a series of skill-specific certification training programs were also created, including the following:
Our customer has already seen great benefits from this investment into creating a comprehensive training program to help their maintenance techs progress through their entire career development path at the organization.
The initial benefits were easier recruitment and hiring of potential new techs. Following that was a significant decrease in the amount of time it took to get the new hires "up to speed" as entry-level maintenance techs as well as a drastic improvement in employee morale. Following that was an already-observable improvement in new hire/new employee retention and maintenance productivity and efficiency metrics.
Over time, the company expects even more benefits, as more and more maintenance techs and building engineers have the opportunity to work their way through more of the certification programs the company created.
If you've gone through a journey similar to this at your workplace, we'd love to hear your experiences and insights in the comments below.