| TargetSolutions' powerful Enterprise functionality provides city managers with the ability to oversee compliance, government agencies with the ability to manage their own individual training, and fire departments with the ability to share training resources inside regional training groups. |
Above all else, TargetSolutions is focused on platform innovation and outstanding customer support. Looking back at 2016, those goals were met with new course releases, platform enhancements, and numerous success stories from organizations nationwide. As the year comes to a close, here are some of the most memorable accomplishments during the last 12 months.
PERFECTING THE PLATFORM
A top priority at TargetSolutions is to ensure the platform meets your training needs by providing you with a centralized hub that simplifies management and streamlines recordkeeping. In 2016, TargetSolutions introduced a treasure trove of optimized platform enhancements and new features. Early in the year, TargetSolutions introduced increased dashboard visibility for supervisors, as well as search bar functionality in Manage Credentials. Shortly thereafter, the course wrapper received a complete makeover and is now presented in a sleek, mobile-friendly interface.
By mid-year, TargetSolutions implemented significant enhancements to its Enterprise solution. These enhancements were instituted to enable governments to consolidate their agencies on one system – while still providing those same agencies with the autonomy they require. The application also helps agencies share training resources inside regional training groups. Check out this blog to learn how TargetSolutions enables regional firefighter training groups and mutual aid partners to work together more effectively.
In the closing months of the year, settings were introduced that provide administrators with greater control over events and added more optimization to the Manage Credentials application.
ASCENDING ACCREDITATION
Building on this great achievement, 2016 brought new Public Works accreditations to Oregon, Colorado and Wyoming; new accreditation for Law Enforcement in South Carolina; and concluded with news that TargetSolutions is now able to provide fire and EMS departments in New York with 100 percent of their recertification training. Featuring more than 160 hours of online EMS training, this is important for the state, as agencies can now complete the New York Department of Health’s requirements to request permission for 100 percent completion of their Three-Year EMS Continuing Medical Education Recertification Program through TargetSolutions.
DYNAMIC TRAINING COURSES
Engaging online training courses are at the heart of TargetSolutions’ platform. In 2016, TargetSolutions elevated its interactive courses to the next level. In total, 22 brand new training courses were released and updates were made to countless others in order to meet current compliance requirements, as well as changes in local and federal training and recertification laws.
Of the many course optimizations in 2016, highlights include annual updates for RT-130 Annual Wildland Fire Safety Refresher course, audio enhancements for a large bundle of EDU courses, including the release of the all-new Introduction to Understanding the Rights of LGBT Students training course, and additions to the Law Enforcement and Water & Wastewater course catalogs.
Total completions for TargetSolutions nearly eclipsed 1.9 million, up significantly from the 1.7 million completions from just one year ago. Among the most popular titles was Child Abuse: Mandated Reporter Training, Sexual Harassment Awareness, and Bloodborne Pathogens Safety.
A NEW PARTNERSHIP & ACQUISITION
In April, TargetSolutions announced a partnership with AlphaTRAC Products, a leader in simulation-based training courses for fire departments. The cutting-edge courses, branded as AlphaACT Fire, have been seamlessly integrated into TargetSolutions’ web-based management system. These revolutionary courses aim to provide firefighters with a unique training experience, improve decision-making skills, and elevate situational awareness.
Finishing the year with an exclamation point was the acquisition of LearnSmart by TargetSolutions’ parent company, Vector Solutions. LearnSmart, with offices in Seattle and Salt Lake City, is a forerunning provider in professional skills, project management and IT and security training. Operating on a bedrock of 20 years of experience, the acquisition of LearnSmart gives Vector Solutions access to more than 1,000 additional video-based courses on a variety of topics.
MEMORABLE EVENTS
Although TargetSolutions operates as a SaaS company, attending conferences, events, seminars, and delivering demos and user groups are top priorities. During February’s Firehouse World in downtown San Diego, TargetSolutions held its annual Networking & Training Workshop, a user group to thank clients for their service and contributions.
Members of the North Zone Training Group visited TargetSolutions in November.
Three awards were handed out during the festivities. The Vanguard Award, which honors dedication to outstanding firefighter training, was bestowed to West Metro Fire Protection District of Colorado. For distinction in ingenuity in implementing the TargetSolutions platform, The Technology Achievement Award went to Tualatin Valley Fire & Rescue of Oregon. Last but certainly not least, the Helping Hand Award went to Oceanside, California’s Stuart Sprung for always being a point of contact when it comes to renovating and improving the system.
Regional Sales Manager Kegan Konrady said it best: “This is really all about you, the customers. We really want you to know we wouldn’t be here without you.”
In November, TargetSolutions hosted the North Zone Training Officer’s monthly meeting at the local TargetSolutions office in Rancho Bernardo. The North Zone Training Group is comprised of 15 agencies in North San Diego County that band together – utilizing the powerful Enterprise application – to maximize the benefits of the system. Representatives from the North Zone huddled together in our main conference room to collaborate on future training initiatives.
Needless to say, it’s been a busy, productive year and we look forward to serving you in 2017 and beyond. If you have any questions about TargetSolutions, please contact us at (800) 840-8048.
