Customer Service vs. Customer Success

What’s the Difference and Why Does It Matter? If you hear “customer service” and think “call center,” you’ve got a major problem. Thanks to constantly evolving tech and experts rising in this field who understand the nuances of building strong and scalable relationships with customers, the customer service experience has become something entirely different from […]

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The Role of Mobile Learning During COVID

This year, COVID-19 created an enormous challenge to learning on a global scale — and one that continues to affect our daily experience more than eight months later. eLearning’s mobile-friendly nature has risen to meet that challenge as an unprecedented number of students and professionals were forced into the virtual space by stay-at-home orders and […]

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2020 Best Practices in Professional Learning & Development

We’ve said it before – and it really should go without saying – but it bears repeating: We know a thing or million about learning and development.  As you may well know, we cover these topics extensively because we’re passionate about our mission to change the world through revolutionary technology solutions that serve everyday heroes […]

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Quality Assurance Testing for Courses

When we were school-aged children, our teachers would constantly remind us to ‘check our work’ before handing in tests, quizzes and homework. Why? Because inevitably, there would be mistakes and oversights that could have been easily avoided had we taken the extra minute or two to recheck our work. Did we heed their advice? Not […]

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