Conflict Resolution and Negotiation Skills

26 m

Transform challenging moments of disagreement into opportunities for growth and stronger relationships. This course provides teachers and staff with practical techniques to effectively manage conflicts with students, parents, colleagues, and administrators while building a culture of open dialogue and mutual respect. By the end of this course, you’ll be able to identify necessary skills for conflict resolution, describe de-escalation, problem-solving, and negotiation techniques, and apply conflict resolution techniques during common conflicts at school.

Conflict Resolution and Negotiation Skills

Author Details

Author | Aaron Burgess

Dr. Aaron Burgess is an Assistant Professor of Management, CAPS Business and Technology Program Director at Mount Vernon University. He has previously served as a professor at Thomas Moore University, Mount St. Joseph University, and Cincinnati Christian University. In addition to his academic career, he serves as a Performance Management, Learning and Information Technology Consultant for organizations like Mayo Clinic, Salesforce, University of Pittsburg, Katz Business School, Cincinnati Children's Hospital, Drees Homes, Fischer Homes, and many others.

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