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Online Telecommunicator Training Courses
Created in partnership with industry experts, these courses can help emergency communication centers meet state mandates for annual training, provide training needed for industry certifications, supplement agency-defined training, and provide professional development.
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Behavioral Health & Crisis Response
Call Handling & Core Operations
Fire & EMS Call Processing
Health, Wellness & Resilience
High-Acuity, Low-Occurrence (HALO)
Law Enforcement Call Processing
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Online Telecommunicator Training Library
Vector Solutions partners with subject matter experts to offer comprehensive online training courses that deliver the most current best practices and real-world scenarios.
Online Telecommunicator Training Library
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Crisis Call Processing for 911 Telecommunicators
Dispatchers are often the first point of contact for individuals…
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Identifying and Understanding a Mental Health Crisis
It is essential for every officer to be knowledgeable about…
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Response to Mental Health Crisis Calls
Every officer needs to be knowledgeable about mental health issues,…
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Active Listening Techniques for Telecommunicators
Active listening is a foundational communication skill that supports accurate…
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De-escalation Fundamentals for Calltaking and Dispatch
911 telecommunicators routinely interact with callers who are anxious, frustrated,…
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Documentation Standards and Liability Awareness for 911 Telecommunicators
911 telecommunicators generate information across multiple communication platforms, including CAD…
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Foundations of Customer Service for 911 Professionals
911 telecommunicators serve as the critical first point of contact…
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Situational Awareness for Calltakers and Dispatchers
Situational awareness is critical to effective decision making in the…
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Carbon Monoxide
Carbon monoxide is one of the most common hazards fire…
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Cardiac Emergency Response for Telecommunicators (TCPR)
As a telecommunicator, you serve as the critical first link…
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CPR Academic
Are you ready to respond effectively in a cardiac emergency?…
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Electric and Alternative Fuel Vehicles for First Responders
Both electric and alternative fuel vehicles have seen exponential growth…
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Fire Alarm Systems
This course will provide a comprehensive overview of fire alarm…
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NFPA 1010 Fire Department Communications
Communication supports every activity of the fire service. Effective communication…
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NFPA 1010 Fire Detection, Alarm, and Suppression Systems
Fire protection systems serve as a vital first defense against…
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Critical Incident Stress Management
The purpose of this course is to define Critical Incident…
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Health and Wellness in Public Safety
This interactive online course explores the physical and mental health…
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Physiological Response to Stress
This course will define stress and its causes for law…
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Preventing Compassion Fatigue and Burnout in Dispatch
As a 911 telecommunicator, you are exposed to unique psychological…
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Shift Work Survival for Public Safety Dispatchers
As a 911 telecommunicator, you face unique physiological challenges from…
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Stress Management for Public Safety Dispatchers
As a 911 telecommunicator, you serve as the critical first…
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Active Shooter Preparation and Response
On April 20, 1999, two students at Columbine High School…
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Domestic and Homegrown Violent Extremism Awareness
Violent extremism poses a significant threat to the safety and…
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Missing or Abducted Persons Protocols for Dispatchers
Dispatchers play a critical role in the response to missing…
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Missing Persons - Initiating an AMBER or Silver Alert
A missing person case is among the most urgent investigations…
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NFPA 3000: Standard for Preparedness and Response to Active Shooter and/or Hostile Events
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Domestic Violence
Severe physical violence has been used by an intimate partner…
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Human Trafficking Basics for First Responders
Human trafficking is one of the worlds most appalling crimes…
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Understanding Hate Crimes
The economic and political climates in the United States have…
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Ethics and Professional Responsibility for Public Safety Telecommunicators
Ethical conduct is foundational to public trust, operational integrity, and…
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Legal Risk and Duty of Care in the 911 Center
911 telecommunicators operate within a legal framework that defines duty,…
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Misuse of Electronic Databases
Law enforcement and dispatch personnel are subject to disciplinary action,…
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Cultural Competency in Law Enforcement
Cultural competency is defined as the ability to understand, appreciate,…
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Interactions with Individuals with Disabilities
People with disabilities may move, behave, or speak differently from…
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Understanding Autism Spectrum Disorder for First Responders
In the US, it is estimated that 1 in 36…
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Full Course List
Behavioral Health & Crisis Response
Call Handling & Core Operations
Fire & EMS Call Processing
Health, Wellness & Resilience
High-Acuity, Low-Occurrence (HALO)
Law Enforcement Call Processing
Legal, Ethics & Professional Standards
Special Populations & Community Interaction
