About an hour west of downtown Chicago, Tri-Com Central Dispatch handles emergency communications for police, fire and EMS; they receive an average of 125,000 9-1-1 calls each year. Joe Schelstreet, Executive Director, and Andrew Kunstler, Training Coordinator, manage the training…

The management team wanted to improve crowd safety and quickly communicate pertinent information with volunteers during the multi-day tournament so that they could prevent security incidents and provide help when needed. Download the Professional Golf Tournament Use Case (PDF)

An employee at a restaurant on the APSU campus received several prank calls throughout the day. Around 4:30pm, the employee received another call where a bomb threat was made. The employee immediately alerted campus police. APSU needed to quickly and…

As Gannon reopened amid the COVID-19 health crisis, they implemented many new health and safety regulations to prevent the spread of illness, including the usage of masks or other face coverings. As students returned to campus, some noticed that their…

Recently, the COVID-19 vaccine became available to all U.S. college-aged students. As a result, many universities have begun to offer vaccinations on campus so that community members can easily schedule appointments. This client set up a vaccination site in a…

How are casino professionals using Vector Solutions' (formerly known as Casino Essentials) to maintain Title 31 compliance, improve employee performance, and better their customer service at their casino properties? Review the five casino client success stories from those leveraging Vector…

Roberto Lujan serves as the Shift Supervisor and the Accreditation and Training Manager at Los Alamos County Dispatch (LACD) in New Mexico. He has been there for seven years, but previously worked at another Emergency Communications Center (ECC) that did…

Jennifer Gorham is a familiar face at the Mesilla Valley Regional Dispatch Authority (MVRDA) in Las Cruces, New Mexico. With 16 years of service, she has worked with a lot of employees, supervisors, and even the Board of Directors. Working…

Stearns County (MN) Sheriff's Office, less than two hours from Minneapolis-Saint Paul International Airport, saw a demo of Vector Scheduling (formerly CrewSense) in 2020 and quickly realized how the web-based tool could easily streamline their complex Emergency Communications Center (ECC)…