Industry:
Solution:
Retention is not a single decision. It’s built shift by shift, moment by moment, through leadership, culture, and daily experience.
“Pay and benefits are not the motivator for people to leave agencies. There’s a bigger picture — it’s the culture, how we treat people on a daily basis, opportunities for growth, training — all of those intangible things. It is not the hourly wage.”
– Deputy Chief Anthony Addante (ret.)
Leverage this guide to rate your agency against our four pillars, Consistency, Operational Reality, Leadership Visibility, and Growth & Value, to determine where your agency may have areas for retention improvement.
Download Guide
Your document will open in a new window.
