Professional DevelopmentMicrolearning Course: Emotional Intelligence at Work

Microlearning Course: Emotional Intelligence at Work

.03 Hrs
SKU: JCOM-40237

Tense moments can quickly derail workplace interactions. In this microlearning course, you’ll learn how to use emotional intelligence to manage stress in real time and keep conversations productive. Through a realistic workplace scenario, you’ll practice simple techniques to pause, listen, acknowledge concerns, and guide discussions toward solutions.

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Microlearning Course: Emotional Intelligence at Work
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Course Details

Learning Objectives

By the end of this course, you will be able to:

  • Identify cues that signal rising tension in workplace interactions.
  • Demonstrate how to pause before responding in a high-pressure moment.
  • Ask at least one clarifying question to better understand concerns.
  • Acknowledge others’ perspectives using a clear, empathetic statement.
  • Shift a conversation toward a constructive, solution-focused outcome.

Specs

Course Level
Fundamental
Languages
English
Compatibility
Audio, Video, MobileReady, Responsive

Author | Michelle E. Dickinson

Michelle E. Dickinson is a renowned figure in mental health innovation, known globally as a keynote speaker, Workplace Resilience Visionary, Burnout Interventionist, TED speaker, and bestselling author. With over 4,000 hours dedicated to training and coaching educators, Michelle's expertise catalyzes profound shifts in emotional well-being, emphasizing self-reliance and personal mastery. Her dynamic presence and engaging storytelling inspire individuals to unlock their inherent power and lead lives of fulfillment. Michelle's impact is profound and pervasive, extending across a myriad of industries including logistics, banking, pharmaceuticals, and biotech. She revolutionizes workplace cultures, introducing monumental shifts such as de-escalation training, which become annual staples for seasoned professionals. Michelle's influence doesn't stop at corporate boundaries; her programs have a ripple effect that enhances family dynamics and community interactions. Her programs not only challenge and change traditional leadership paradigms but also convert the most resistant individuals into strong proponents of practices like meditation, resulting in monumental habit changes. Her clients range from educators, frontline staff, administration, HR, and individuals, to corporate executives. These simple yet transformative strategies foster lasting personal growth and create a chain reaction of positive and permanent shifts, making Michelle's followers not just participants but passionate advocates for her life-altering methods.

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