Safety Management: Root Causes of Human Behavior
Human errors occur quite frequently. To prevent recurrence of the same errors, careful analysis is required to identify and eliminate the root causes of those errors. However, determining the root causes of incidents caused by worker behaviors is typically more difficult than finding the root causes of mechanical failures. This module will describe some different models and analysis methods that can help identify root causes of human errors and behavior problems.
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Course Details
Learning Objectives
• Describe the difference between looking for faults by the person or the process • List the factors that affect human behaviors • Define active and latent failures • Describe the types of human errors • Describe the conditions that cause human errors • Describe how supervisory actions and consequences affect human behaviors • Describe organizational factors that affect human behaviors • Describe general strategies for determining the root causes and implementing corrective actions for improving human behaviors
Specs
Frequently Asked Questions
What is the difference between focusing on process vs. the person?
What is the Swiss Cheese Model of Human Error?
What is the difference between active and latent failures?
What organizational factors influence behaviors?
What is the ABC model of behavior?
Sample Video Transcript
Understanding human behaviors is important when trying to determine why an error was made. There are many different ways to find root cause, but the models discussed in this module can help guide an investigation to look for all possible causes. Make sure that any determinations of root cause are based on evidence. Expecting flawless performance from people, especially when they work in complex, stressful environments, is unrealistic. The objective of incident investigations needs to be on fixing organizational problems and improving safety or performance. When people get blamed, the real causes are not eliminated, and blaming people will result in defensive employees that resent management. Communication and performance will suffer. Focus on improving the organization and its processes.
