Smart Customer Service 3: Effective Verbal and Nonverbal Communication
Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you improve your communication skills when you are the sender of the message, whether you handle customers face-to-face or by telephone.
Demos + Pricing
Learn more about our courses, get pricing, and see our platform.
Frequently Asked Questions
What operational challenges does this course address?
This course addresses customer-service challenges such as managing difficult interactions, active listening, and de-escalating complaints related to Smart Customer Service 3: Effective Verbal and Nonverbal Communication. Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information.
What real-world situations or incidents is this training designed to prepare personnel for?
The training is designed to prepare personnel for everyday customer interactions, including complaints, difficult conversations, and service-recovery situations associated with Smart Customer Service 3: Effective Verbal and Nonverbal Communication. Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information.
What safety or compliance concerns does this course help organizations address?
This course helps organizations address consistent, professional customer-service standards across the organization tied to Smart Customer Service 3: Effective Verbal and Nonverbal Communication. It supports stronger awareness, more consistent practices, and better day-to-day decision-making when interacting with the public or internal customers.
Which personnel or departments would benefit most from this training?
This training is most relevant for employees who interact directly with the public or internal customers, along with organizations seeking to strengthen knowledge, consistency, and role-specific readiness connected to Smart Customer Service 3: Effective Verbal and Nonverbal Communication.
How can this course support department readiness, consistency, or professional development?
This course can support department readiness and professional development by strengthening frontline customer-service skills and supporting more consistent public-facing interactions related to Smart Customer Service 3: Effective Verbal and Nonverbal Communication.
How does this course fit into a broader training program?
This course fits well within a broader training program focused on customer-service skills development. It can be used to support onboarding, refresher training, continuing education, and more consistent performance across departments and teams.
