Smart Leadership: Part 6 – Encourage the Heart
Most people rate ‘having a caring boss’ even higher than they value money or fringe benefits. In fact, how long employees stay at a company and how productive they are there is determined by the relationship they have with their immediate supervisor. This segment in the Leadership Challenge Series covers the last – but in no way least important – practice of exemplary leadership, ‘Encourage the Heart.’ You’ll learn the best ways to recognize the contributions of others and reward those that deserve the appreciation. You’ll take a close look at the theory that high expectations lead to high performance, and why you should set the bar higher as a result. When these positive expectations yield results, leaders then celebrate the values and victories in their organizations. Exemplary leaders keep four essential points at the fore: focus on clear standards, expect the best, pay attention, and personalize recognition. Learn how to put these points into practice to stimulate and motivate each individual on your team! This is the sixth and last in a series of courses adopted from the highly respected book, The Leadership Challenge , written by James Kouzes and Barry Posner.
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Frequently Asked Questions
What operational challenges does this course address?
This course addresses leadership decision-making, team motivation, and organizational-change challenges related to Smart Leadership: Part 6 – Encourage the Heart. Most people rate ‘having a caring boss’ even higher than they value money or fringe benefits. In fact, how long employees stay at a company and how productive they are there is determined by the relationship they have with their immediate supervisor.
What real-world situations or incidents is this training designed to prepare personnel for?
The training is designed to prepare personnel for real workplace leadership situations, such as guiding a team through change, resolving conflict, and building trust during uncertainty associated with Smart Leadership: Part 6 – Encourage the Heart. Most people rate ‘having a caring boss’ even higher than they value money or fringe benefits. In fact, how long employees stay at a company and how productive they are there is determined by the relationship they have with their immediate supervisor.
What safety or compliance concerns does this course help organizations address?
This course helps organizations address consistent, values-driven leadership practices and accountability expectations for anyone in a leadership role tied to Smart Leadership: Part 6 – Encourage the Heart. It supports stronger awareness, more consistent practices, and better day-to-day decision-making when leading teams through day-to-day challenges.
Which personnel or departments would benefit most from this training?
This training is most relevant for current and aspiring leaders, supervisors, and managers, along with organizations seeking to strengthen knowledge, consistency, and role-specific readiness connected to Smart Leadership: Part 6 – Encourage the Heart.
How can this course support department readiness, consistency, or professional development?
This course can support department readiness and professional development by strengthening leadership capability and building more consistent leadership practices across supervisors and managers related to Smart Leadership: Part 6 – Encourage the Heart.
How does this course fit into a broader training program?
This course fits well within a broader training program focused on leadership development and succession-planning efforts. It can be used to support onboarding, refresher training, continuing education, and more consistent performance across departments and teams.
