Smart Quality: Building Quality Awareness

You expect quality from your vendors and your customers expect quality from you and your organization. In this SmartTeam course we will familiarize you, regardless of your level in your organization, with the meaning of quality, how it is critical, and how to begin to put it into motion in all of your work.

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Course Details

Learning Objectives

At the end of this course, you will be able to:

  • Recognize a common language of quality
  • Describe what to do to improve quality
  • Discuss the cost of (poor) quality
  • Understand the importance of aligning known customer needs with supplier capabilities

Specs

Course Level Fundamental
Languages English
Compatibility Audio, MobileReady

Alice Nichols

Author

Alice Nichols consults and coaches senior teams around leading through times of change. In short, she facilitates resolution of complex issues – working with a group, or individuals, to reach solutions that must be built, supported and implemented by a team that may not be operating as a fully integrated, highly-performing team. She has more than twenty five years of experience in partnering with leaders to align and integrate such initiatives as vision confirmation/creation, implementation planning, structural reorganization, role definition, decision making protocols, and executive level conflict resolution both internationally and domestically in the U.S. She has worked to forge alliances between firms/organizations/ institutions and designed measurement systems to track success. Current and past clients include Sylvan Learning /Education Inc., American Express, Boston University, Arthur D. Little, AT&T, University of Connecticut, Johnson & Johnson Consulting Education Group, BellSouth, Children's Hospital and National Medical Center, Microsoft Corporation's Education Group, Black & Decker, Nynex Research, CIBA-GEIGY, Citizens Utilities, CSX, the Environmental Protection Agency, Ernst & Young LLP, Espirito Santos Investment Banking, Federal Express, John Hancock, Klein Hornig LLC (affordable housing law,) Merrill Lynch,, Peabody & Arnold LLP, Procter & Gamble, Ryder Freight, Twentieth Century Investors, Unum Insurance, the U.S. Postal Service, United States Steel (USX), the Utah Department of Natural Resources, and Washington Council. Ms. Nichols has a B.A. from the University of Colorado and Masters Degree in consulting and counseling psychology from Harvard University. Her company can be reached at www.consultingwithISI.com

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