Smart Quality: Process Improvement

Alice Nichols consults and coaches senior teams around leading through times of change. In short, she facilitates resolution of complex issues – working with a group, or individuals, to reach solutions that must be built, supported and implemented by a team that may not be operating as a fully integrated, highly-performing team. She has more than twenty five years of experience in partnering with leaders to align and integrate such initiatives as vision confirmation/creation, implementation planning, structural reorganization, role definition, decision making protocols, and executive level conflict resolution both internationally and domestically in the U.S. She has worked to forge alliances between firms/organizations/ institutions and designed measurement systems to track success. Current and past clients include Sylvan Learning /Education Inc., American Express, Boston University, Arthur D. Little, AT&T, University of Connecticut, Johnson & Johnson Consulting Education Group, BellSouth, Children's Hospital and National Medical Center, Microsoft Corporation's Education Group, Black & Decker, Nynex Research, CIBA-GEIGY, Citizens Utilities, CSX, the Environmental Protection Agency, Ernst & Young LLP, Espirito Santos Investment Banking, Federal Express, John Hancock, Klein Hornig LLC (affordable housing law,) Merrill Lynch,, Peabody & Arnold LLP, Procter & Gamble, Ryder Freight, Twentieth Century Investors, Unum Insurance, the U.S. Postal Service, United States Steel (USX), the Utah Department of Natural Resources, and Washington Council. Ms. Nichols has a B.A. from the University of Colorado and Masters Degree in consulting and counseling psychology from Harvard University. Her company can be reached at www.consultingwithISI.com