On-demand Webinars

October 9, 2025

Breaking Free from the Callback Chaos: Smarter Staffing for Fire and EMS

Industry:

FirePublic Safety

Solution:

Vector Scheduling

How to Transform Your Fire Department’s Staffing with Automation, Compliance, and Transparency

What happens when a firefighter or medic calls out at the last minute? For too many departments, it still means scrambling through late-night phone trees, juggling outdated spreadsheets, and dealing with constant questions about fairness and compliance.

These manual callbacks don’t just slow you down, they increase the risk of errors, add unnecessary stress, and can drag down crew morale.

Watch this webinar video to learn how you can do the following with Vector Scheduling’s automated callbacks:

  • Quickly identify and contact the right qualified personnel
  • Automatically apply union rules, seniority, and overtime policies
  • Provide fairness and transparency with visible, real-time rankings
  • Save hours of administrative time while reducing disputes and grievances

Discover how automation can take your agency beyond the roster, so you spend less time on staffing headaches and more time focusing on your mission.

 

 

Presenters

Brad Lyon, Solutions Engineer
Brad Lyon has spent 17 years working in the Fire Service. He was the very first employee of CrewSense before it was acquired by Vector Solutions and is a subject matter expert within the Vector Scheduling platform with more than four years of experience helping clients maximize the platform.

Johnny Roberson, Solutions Engineer
Johnny Roberson served as a firefighter in Tennessee for many years and retired in 2012. During his time, Johnny served in multiple roles, including technical teams and training, and maintained his license as a NREMT. He also served as a Deputy Director of Emergency Management for 13 years. Johnny has worked for Vector Solutions as a Solutions Engineer since 2017.

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