Response to Mental Health Crisis Calls
Every officer needs to be knowledgeable about mental health issues, the symptoms of common mental health diagnoses, and how to interact with people exhibiting those symptoms, especially in times of crisis. This interactive online course discusses mental health crisis calls, focusing on information that patrol officers can use to recognize and identify individuals in a mental health crisis and how to effectively de-escalate and manage the situation. This course pays special attention to officer safety factors, scene safety, and de-escalation techniques for managing individuals in mental health crises. By the end of this course, you will be able to identify common stressors that may cause a mental health crisis, recognize the signs of a mental health crisis, employ de-escalation techniques, and understand the resources available for those with mental health issues.
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Frequently Asked Questions
What operational challenges does this course address?
This course addresses law enforcement operational context related to Response to Mental Health Crisis Calls. Every officer needs to be knowledgeable about mental health issues, the symptoms of common mental health diagnoses, and how to interact with people exhibiting those symptoms, especially in times of crisis. This interactive online course discusses mental health crisis calls, focusing on information that patrol officers can use to recognize and identify individuals in a mental health crisis and how to effectively de-escalate and manage the situation. It is included as awareness-level training to help ECC personnel understand partner-agency operations, not as dispatch-specific call-handling protocol.
What real-world situations or incidents is this training designed to prepare personnel for?
This awareness-level training is designed to help personnel understand law enforcement situations related to Response to Mental Health Crisis Calls, rather than serving as ECC-specific call-handling protocol. Every officer needs to be knowledgeable about mental health issues, the symptoms of common mental health diagnoses, and how to interact with people exhibiting those symptoms, especially in times of crisis. This interactive online course discusses mental health crisis calls, focusing on information that patrol officers can use to recognize and identify individuals in a mental health crisis and how to effectively de-escalate and manage the situation.
What safety or compliance concerns does this course help organizations address?
This course helps organizations build shared awareness of law enforcement operations, terminology, and safety considerations tied to Response to Mental Health Crisis Calls. It supports better cross-agency understanding and communication, though it should be paired with dispatch-specific protocol training to meet ECC-specific compliance needs.
Which personnel or departments would benefit most from this training?
This training is most relevant for 911 telecommunicators and ECC personnel who work alongside law enforcement partner agencies, along with cross-trained staff supporting multiagency coordination connected to Response to Mental Health Crisis Calls.
How can this course support department readiness, consistency, or professional development?
This course can support department readiness and professional development by building cross-agency awareness of law enforcement operations, improving how confidently ECC personnel communicate with partner responders, and reinforcing shared understanding related to Response to Mental Health Crisis Calls.
How does this course fit into a broader training program?
This course fits well within a broader training program as cross-training and interagency awareness content, complementing — not replacing — core ECC/dispatch-specific coursework. It can support onboarding, cross-agency familiarity, and broader professional development.
