This year has presented some unprecedented challenges to how we communicate with each other, especially when it comes to ensuring that we’re sharing and receiving updated, accurate information. Inside our companies, the ability to engage in effective risk communication is critical to the health of our organizations. When our internal teams are relying on, and receiving, information from varied external sources, it can create confusion and increase our risk. Similarly, when our people don’t know when or how to report incidents - or who they should report them to - it’s much more difficult to protect our organizations for the future. The good news is - there’s tech for that! Here’s how more companies are employing risk prevention communication platforms to communicate effectively with their stakeholders and mitigate risk to their organization.
Risk prevention communication platforms are an incredibly effective tool for organizations to engage in two-way communication about the potential hazards related to a particular condition or activity. Here are some of the ways these platforms can benefit organizations by helping them determine probable risks and their potential impacts.
With a mix of on-site and remote workers, communicating clearly has never been more important. A risk prevention communication platform allows organizations to communicate quickly and efficiently about a variety of risks, like COVID-19 health screenings and the constantly evolving regulations and guidance, while also maintaining privacy and security.
Here’s an example: our leading mobile platform for safety and security risk reporting, LiveSafe, allows for safety and security materials to be accessible without internet connectivity, so your employees are always able to access the information they need easily and seamlessly.
Risk prevention communication is not just for emergency situations, it is equally important in the routine day-to-day at our companies. Cases of sexual harassment or mental health concerns are more difficult to clearly define than a single, emergency event, but they are equally critical to the longterm health and success of our organizations.
It also helps by gathering data early and often; whereas an employee might delay reporting an incident, or not know who to turn to, the AI and intelligent routing in a high-quality risk communication platform can ensure that incidents get reported, analyzed and routed to the right place.
Risk prevention communication platforms allow you to gain insight into your data through analytics to improve your response time and systems, and to help you strategically predict events before they happen.
Whether your staff is back on-site, remote, or a mix of both, they’re never going to be on-site or all the time. The mobile-friendly nature of risk communication platforms allows you to share accurate, updated information with the intended audience easily and accessibly.
Mobile accessibility also allows companies to utilize geofencing for messaging, so that they are communicating only with a select audience within a specific physical location for a set period of time.
You can also share information in a relevant way by using devices in the way they are usually used - for example, LiveSafe’s Safety Map feature layers company-specific security and logistical information on top of a map. As users are already using their mobile devices for directions and maps, it’s an easy way to serve additional, useful information in a way they’re accustomed to receiving it, helping to ensure adoption and compliance.
Gone are the days (thankfully) of the phone tree! Safety features like check-in prompts are an example of how a risk prevention communication platform makes it easy for employees to take action and get important information to their companies without needing to communicate individually. Risk prevention communication platforms employ smart, simple functions like one-touch emergency options to connect your employees to your security teams or to 9-1-1 easily from their device.
It’s all about seamless integration; a high-quality risk prevention communication platform should integrate seamlessly into existing apps so that users don’t have to download a specific application to use it. This overcomes a significant burden for them, which increases engagement and reach.
Risk prevention communication is a living, breathing part of our business world and extends far beyond the standalone crisis event that we usually imagine. Workplace injury, unauthorized persons, sexual harassment and other less visible concerns can be just as destructive to the health and success of our employees and our organizations as a whole. A risk communication platform empowers your employees to provide anonymous information that can protect your company. It also allows for critical two-way communication that is necessary to prevent, address, track and report on incidents quickly and safely. Learn more about Vector LiveSafe, our powerful risk prevention communication platform, here.