Foxwoods Resort Casino is doubling down on their mission of building a culture of compliance. To that end, they implemented online training with Vector (formerly CELEXA, a Casino Essentials brand) Learning Management System (LMS), in 2019. They are using the Title 31 courses—unique to Vector Solutions for Casinos—for ongoing training for all departments, including executives, and plan to expand their course library this year. The Compliance department uses the user-friendly Vector LMS features—the training matrix and reporting analytics—to help ensure Foxwoods Resort Casino employees are completing their appropriate level of AML training to maintain compliance.
Foxwoods Resort Casino is one of the largest resort casinos in North America. They are located in Connecticut and offer a vast array of gaming across their six casino properties; AAA Four-Diamond hotels, a variety of restaurants from gourmet to quick service, world-renowned spas, award-winning golf courses, state-of-the-art theaters, exclusive retail shops and free-to-play online casino games. The property is owned and operated by the Mashantucket Pequot Tribal Nation. The Casino gaming floor is 340,000 square feet and hosts 5,000 employees.
As the Chief Compliance Officer with over 15 years of experience in the gaming industry, Joseph Busby understands the importance of building a culture of compliance. The US Casino Gaming Industry is a highly controlled and regulated business sector. All gaming operations are subject to state and federal anti-money laundering (AML) requirements. Compliance Officers are responsible for maintaining and implementing a robust AML program. This includes training casino personnel as warranted for their role, and following all legal requirements in addition to the casino’s own compliance policies and procedures.
With Vector LMS, Foxwoods Resort Casino relies on an automated training status report delivered directly from the LMS to ensure all Title 31 required training is taking place. Joseph said, “The reporting features allow me to track the status of those who haven’t completed their required training and communicate that information to individual team members and managers.”
As an administrator in Vector LMS, Joseph and his team can customize their reports to fit what they want to see and when they want to see it. The subscription reports can be automated and emailed on a customized schedule to ensure their team is on track to complete their required courses. The reporting analytics also helps with their company training transcript audits to showcase their employee competency success associated with their training program across the entire staff.
With Vector Solutions for Casinos’ online courses, Joseph’s team can train at their own pace which saves a lot of time for their team. They can log-on to their Vector LMS training site at any hour of the day that accommodates their schedule. Vector LMS for Casinos tracks and saves the online training, enabling users to bookmark their spot and resume the training at a later time.
Vector LMS offers greater flexibility and immensely reduces training costs. “Online training makes it easier to get the necessary information out to our teams in a more cost effective and efficient manner.” There is no need for added costs in materials, on-site trainers, travel accommodations and additional hours for documenting or auditing records for the training manually. All important information is communicated, trained, saved and located in one training site.
Joseph has been a continued advocate for Vector Solutions for Casinos for many years and has seen the benefit of online training. In the new year, he hopes to expand their use of the online training available in Vector LMS beyond Title 31 training. Vector Solutions for Casinos offers over 150 curated casino-specific courses, including a Leadership Program, an IT & General Security Program and a HR Compliance Program.
The Vector Solutions for Casinos Support Team assists with uploading new courses. It is simple to upload customized content, including PowerPoints, Form Acknowledgements, Assessments, Surveys, etc. with the user-friendly functionality of Vector LMS. Vector Solutions for Casinos clients can tailor their own training and professional development tracks with engaging customized content that allows them to seamlessly implement a well-rounded learning experience online.