Easy-to-use Performance Management Software for ECCs and PSAPs

Evaluate based on customizable data points stored in Performance Tracker and make sure each evaluation is fair and accurate.

• Use data insights to confirm evaluations are conducted in line with your agency’s guidelines.
• Review previous performance records to support performance reviews or add additional context.
• Quickly retrieve relevant information from other integrated solutions via the MyFrontline login page.

Reduce the administrative burden of performance reviews with tools that provide reviewers with additional insight at every stage of the review process.

• Easily check where any evaluation is in the approval or signature processes, ensuring evaluations are completed on time.
• Bulk assign employees to evaluations and reuse the campaign to save time during the next cycle.
• Leverage automated notifications for assigned and overdue reviews, send
• reminders to help employees stay on track, and streamline multi-level approvals.

Customize this ECC performance evaluation software to match with your current processes and simplify adoption.

• Create unique customizable evaluation forms for different roles, specialties, or ranks.
• Use rating labels, point-based ratings, narrative-based input, or a combination of these.
• Leverage the Standard Evaluation Guidelines (SEGs) tool to include definitions for more evaluator consistency and require commentary to help explain a low and/or high score.

Simplify performance review processes and reduce agency liability with increased oversight into telecommunicator performance.

• Maintain performance-related data in a secure, online repository.
• Ensure all telecommunicators receive a fair and consistent evaluation with tools that help evaluators maintain consistency.
• Ensure evaluations don’t slip through the cracks and that every telecommunicator receives timely feedback on their performance.

Leave paper, filing cabinets, and spreadsheets behind and utilize software that ensures all performance documentation is securely stored and easily accessible.

• Manage all performance data in one secure platform.
• Eliminate the possibility of performance reviews slipping through the cracks.
• Ensure easy and quick access to evaluation documentation in the event of public records requests or litigation