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Vector Guardian Tracking for Emergency Communication Centers and PSAPs

Formerly TargetSolutions

Better support the “first” first responders. Protect the mental well-being of your 911 telecommunicators by flagging multiple 'critical incident' calls, proactively addressing compassion fatigue, identifying trending behaviors (positive or negative), and attracting and retaining top talent.

Guardian Tracking helps 911 supervisors create a positive culture and an ECC dream team by equipping leaders with a tool and process to acknowledge above-and-beyond performance and document behaviors that need additional coaching.

Proactively address compassion fatigue with the early intervention component that monitors critical incident calls which may require peer support, supervisor intervention, or mental wellness care.

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Create an ECC Dream Team

Guardian Tracking helps create a positive workplace culture by providing 911 emergency communications leaders with a tool and process to acknowledge above-and-beyond 'kudos' and document tangible accolades that can be used in annual performance reviews. Document high (and low) performance to recognize and ignite a high-performing dream team.

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Provide Compassion Fatigue Support

The unique early intervention system (EIS) protects the mental well-being of your telecommunicators by flagging multiple 'critical incident' calls within a defined period of time to provide the care and rest your telecommunicators need to prevent burnout and compassion fatigue.

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Attract and Retain Top Talent

Transparent and consistent feedback and positive recognition from supervisors and peers can improve morale, increase job satisfaction, and motivate 911 telecommunicators. Guardian Tracking will become your favorite virtual assistant that serves as a transparent digital personnel file for important information that often doesn’t have a place or process.

On-Demand Webinar:

Emergency communications is hard.

Telecommunicators burn out. 911 supervisors and directors have the difficult job of building a program to train the continual influx of new dispatchers in a high-turnover field and creating a positive workplace culture that retains high performers.

Watch this on-demand webinar to hear how Steve Martini, ENP RPL CPE, Director at Metro Nashville Department of Emergency Communications, leverages Guardian Tracking to encourage and track supervisor and employee communications.

"Something goes wrong. You write them up, do the paperwork, but the next week they do three good things and nobody remembers. Getting Guardian Tracking is one of the best things we’ve done to improve positivity."

911 Coordinator

Stevens County 911

Read Their Story >