Ensure Consistent Documentation
Standardize and centralize all documentation for each team member.
Early Intervention for Emergency Communication Centers
Proactively protect 911 dispatcher mental health with Guardian Tracking, a performance management and early intervention solution that equips ECC leaders with a process for consistent feedback, positive recognition, and supporting mental wellness.
Recognize High Performers
Boost Retention and Recruitment
Support Mental and Physical Wellness
Recognize High Performers
Boost Retention and Recruitment
Support Mental and Physical Wellness
Ignite Performance and Protect Wellbeing
Easily monitor and intervene in identified behaviors and provide positive recognition of high-performing telecommunicators.
Practice Proactive Intervention
Reinforce best practices with consistent documentation and proactive notification flags.
Boost Morale and Improve Wellness
Ensure you reward and protect your most valuable asset—your people.
Boost Morale, Spot Trends, and Protect Your People
Implement Early Intervention
Customize early intervention performance flags based on agency policies. Track identified behaviors and spot trends that may require coaching.
- Weight categories to minimize false alerts
- Move entries up the chain with reviews and approvals
- Improve transparency with a visible audit trail
Prioritize Mental Health
Minimize burnout and compassion fatigue by promoting mental wellness. Use early intervention alerts to monitor cumulative exposures to traumatic incidents.
- Document exposures to critical incidents
- Set reminders for follow-up actions like peer support
- Note upcoming anniversaries of traumatic calls
Enhance Annual Performance Reviews
Improve any review process with a complete and accurate representation of telecommunicator performance.
- Centralize all performance data
- Get a holistic overview of each telecommunicator
- Ensure every positive remark is included
Defend Personnel Decisions and Mitigate Liability
Defend Personnel Decisions and Mitigate Liability
- Track communication center performance at all levels
- Query and export data to share as needed
- Keep performance documentation secure and consistent
- Timely tracking and notifications help agencies retain high performers, save careers, and establish consistent procedures for discipline and feedback
Attract and Retain Talent
Promote a positive and motivating workplace culture and encourage high performance with fair and transparent feedback.
- Build a workplace culture that encourages transparent communication
- Formalize processes for peer/supervisor recognition
- Document positive recognition in employee files
On-demand Webinars
Training, Retaining, and Creating an Emergency Comm Center Dream Team
Join this webinar on August 24 to learn how your fire department can leverage Vector Scheduling to meet your department’s needs while reducing scheduling grievances and ensure comprehensive coverage.
Watch now
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Something goes wrong. You write them up, do the paperwork, but the next week they do three good things and nobody remembers. Getting Guardian Tracking is one of the best things we’ve done to improve positivity.
911 Coordinator
Stevens County 911
Read the customer story -
Whether it is high performance, a discipline issue, or a need for more training, we are using Guardian Tracking to help create a transparent culture of empowered and accountable employees to be the best they can be.
Director
Metro Nashville Department of Emergency Communications
Read the customer story
Trusted By Over 10,000 Public Safety Agencies
Designed for Public Safety
Guardian Tracking was designed to meet the critical needs of public safety, including tracking exposures to critical incidents and other mental or emotional health concerns.
Be Proactive, Not Reactive
Identify trends and encourage best practices before an incident occurs with Guardian Tracking.
Minimizes Agency Liability
Reduce risk for telecommunicators and agencies with legally defensible conduct and performance records and advanced CJIS security compliance settings.
Related resources
On-demand Webinars
Training, Retaining, and Creating an Emergency Comm Center Dream Team
August 24, 2023
Blog
Why an Early Intervention System Doesn’t Work Without Engaged Leadership
May 31, 2023 4 min read
Whitepapers & Guides
Does Your Early Warning System Do These 4 Things?
On-demand Webinars
The 3:1 Rule: Reducing Turnover and Boosting Morale with Positive Recognition Practices
August 24, 2023
On-demand Webinars
The Best Technology to Support Officer and Telecommunicator Critical Incident Tracking
August 24, 2023
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