Leslye Harrell
Product Manager
Wednesday, July 15 | 2:00 – 3:00 p.m. ET
Effective training isn’t about exposure. It’s about reinforcement over time.
Many telecommunicator training programs are designed to meet requirements, but not necessarily to ensure long-term retention or real-world performance. This webinar explores what effective, modern dispatch training looks like today through a practical benchmarking framework.
Using insights from the Forgetting Curve, the session will examine why traditional, one-time training approaches often fall short and how leading programs reinforce learning over time. Attendees will leave with a clearer understanding of how to evaluate their current training approach and implement strategies that improve retention and on-the-job performance.
By the end of this webinar, you’ll be able to:
- Explain how the Forgetting Curve impacts retention and performance in telecommunicator training
- Assess their current training approach using a modern benchmarking framework
- Distinguish between compliance-based and retention-focused training models
- Identify practical strategies to improve retention, including reinforcement, retrieval practice, and integration with QA and coaching
Presenters
Leslye Harrell, Product Manager at Vector Solutions, brings her 13 years of experience at Hendricks County Communications to lead the strategy and development of continuing education and online training programs designed specifically for public safety professionals.
Rob McMullen
Industry Analyst, Octave
Rob McMullen is a seasoned 9-1-1 industry leader with over 13 years of experience directing emergency communications centers in Indiana and a distinguished tenure as President of NENA. He now brings that deep operational expertise to his role as Industry Analyst at Octave, where he helps shape the future of emergency communications.
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