The Top 10 Myths of Online Training for Fire Departments


TargetSolutions conducted a survey a few years ago that determined 22 percent of respondents were not interested in implementing online training for their organization. A more recent survey has found 18 percent still feel the same.

Here are the top 10 myths of online training and how TargetSolutions is working to disprove them:


Myth No. 1: Online Training Offers a Limited, Boring Selection.

The Truth: TargetSolutions has always been committed to offering the industry’s best online training catalog, which today offers more than 1,000 titles, covering Fire & NFPA-accredited material, EMS recertification, Law Enforcement training, OSHA & Compliance, Emergency Vehicle Operator Safety, and much more. TargetSolutions provides the ability to deliver customized content and is accepted in almost every state so organizations can comply with federal, state and local mandates. Courses feature dynamic interactions, high-quality videos, real-life scenarios, and quizzes to challenge and engage students.

Myth No. 2: Online Training Is Not Challenging.

The Truth: Every TargetSolutions course goes through a rigorous creation process. Content development experts spend weeks creating material to educate students. Each course features stimulating interactions and challenging tests to gauge a user’s comprehension. All courses meet necessary standards set by various regulatory agencies, ensuring users receive credit. TargetSolutions has more than 450 hours of fire department training, including 160 hours of EMS continuing education, and more than 240 Law Enforcement training courses accepted for credit in numerous states.


Myth No. 3: Online Training Is Too Expensive.

The Truth: TargetSolutions is an affordable investment proven to save significant time and money. The platform’s training material helps organizations reduce scheduling hassles and expenses tied to instructor-led training, including overtime, fuel and facility costs. TargetSolutions’ training courses have shown to lower workers compensation risks by changing unsafe behaviors and help keep units in service, lowering response times.

Myth No. 4: Online Training Is Not as Effective as Hands-On Training and Reduces Crew Interaction.

The Truth: It’s true, online training will never be a total replacement for instructor-led training. But it’s an effective supplement and convenient way to ensure compliance. In today’s challenging environment, time is critical and online training makes achieving mandatory training requirements more feasible. With TargetSolutions, trainers can “flip the classroom” and make courses pre-work. This way, when students attend live events, they already have a better understanding of the lesson. When used in conjunction with hands-on training, students have shown greater levels of retention, which is ultimately the most important factor to consider.

Download White Paper > Why Fire Departments Should Supplement Hands-on Training with Technology

Myth No. 5: Online Training Requires Students to Be Computer Literate.

The Truth: Some organizations may have a few individuals who are reluctant about training “on the cloud.” Some will always prefer old-fashioned methods. In cases like this, the brotherhood really comes into play. More technically advanced users can help their teammates, which will increase crew interaction. After any initial growing pains, organizations will eventually operate more efficiently completing training and recordkeeping online. Plus, TargetSolutions has a comprehensive and easy-to-search Help System, stacked with how-to videos, as well as a 24-hour toll-free assistance line. We’re here to help.

Download White Paper > Get the Facts about Online Training for the Fire Service


Myth No. 6: Online Software is Unreliable.

The Truth: Some software providers might be selling systems that are unreliable, but TargetSolutions is the exception. Our system regularly exceeds 99.9 percent uptime. We’ve invested in the very best technology equipment to ensure our database is sound and our customers are satisfied. Our backup datacenter has been strategically positioned to secure our production infrastructure. If a natural disaster strikes, our customers will not experience an outage. Unlike some competitors, there’s no hardware to install. If you have an internet connection, you can rest easily knowing you have 24/7 access to TargetSolutions, giving you a convenient and dependable method for completing training.

Myth No. 7: Users Will Complete Online Training Courses Too Quickly.

The Truth: In order to meet EMS continuing education accreditation standards, users are expected to spend at least 40 minutes on each course in most states. TargetSolutions has implemented timers that require users to meet necessary regulations. Each course features multiple interactions and at least 10 questions, helping necessitate the mandated period of time spent in each course. Administrators have the ability to adjust timer settings to meet their states exact standards.

Myth No. 8: Online Training Will Go Unused.

The Truth: TargetSolutions’ utilization statistics tell a different story. In fact, platform usage spikes to all-time levels nearly every single month. TargetSolutions averages more than 2,300 course completions per day, up double digits from previous years. Ultimately, every organization has control over how often training is completed. If site administrators assign online courses and make it a necessity for completing required training, users participate.

From Skeptic to Supporter: How Hendersonville Fire Department (Tenn.) Changed Its Mind about Online Training

Myth No. 9: Online Training Systems Are Difficult to Manage.

The Truth: TargetSolutions provides an easy-to-use and intuitive training management system that makes assigning and completing training simple and efficient. The


platform’s sleek design is simple to navigate for both administrators and users. Administrators will have little problem scheduling training, monitoring completions, storing files, generating reports and disseminating important communications. In addition, TargetSolutions features a powerful suite of reporting tools that make tracking training – like EMS recertification and ISO training hours – easier than ever before.

Myth No. 10: Online Training Requires Customer Service That We Can’t Rely On.

The Truth: At TargetSolutions, nothing is more important than our client’s satisfaction. Our friendly representatives are ready to assist and answer your questions. Dedicated account managers are here to help you through implementation and keep you updated on all of the platform’s enhancements. We’ve created a robust web-based Help System, including a Live Chat Feature. You can reach TargetSolutions 24 hours a day for technical support and we are always willing to provide platform training. Our customers are our top priority.

For questions about TargetSolutions’ online training management system, please contact us today (800) 840-8048!

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