Emergency Communications Centers (ECC) are a vital part of our public safety framework. Just as Emergency Telecommunicators have been widely recognized as the first, first responders in an emergency, the profession has significantly evolved to recognize and train professionals for the important role they serve since it originated in 1968, when the first 9-1-1 call was officially recorded (source). The profession involves significant training and a wide range of preparedness and skill sets across a myriad of situations, agency protocols, and technology.
North County Dispatch JPA, commonly referred to as North Comm, provides fire and medical emergency dispatch services to most city fire departments in North San Diego County and private security dispatch to the Rancho Santa Fe Patrol. North Comm relies on Vector Solutions' Learning Management System (formerly TargetSolutions) to help manage their impressive training, certification (and recertification) and leader advancement program. With 20 full-time Telecommunicators and four Shift Supervisors with different training needs, North Comm can be confident in the data tracking and reporting Vector LMS provides.
Prior to implementing the LMS, they used to track their training on Excel spreadsheets, but it was difficult to keep track of who needed what training. Telecommunicators often scrambled to fit in their training courses to meet their certification requirements.
Bryan Buck is one of the four Shift Supervisors and is in charge of North Comm’s training program. Bryan continues to maximize the use of their LMS by building training and credentialing programs in the LMS to simplify the assignment, tracking and reporting for all of their certifications, state-mandated training, leadership programs and more.
Bryan has customized the LMS to meet North Comm’s needs, and has:
North Comm shares an LMS File Center repository with other agencies, including the North Zone Training Group, to easily access and share relevant resources. Staff can access training bulletins, CAD training resources, operational procedures, task books, and more in the LMS File Center.
North Comm has also taken advantage of the Vector courses offered through the LMS, including HR courses (“Drug-free Workplace” - “Preventing Discrimination in the Workplace” - “Ethics in the Workplace” - “Managing Stress at Work”), general office ergonomics courses, business communication courses, and leadership courses.
North Comm recognizes the importance of providing ongoing training to their employees and has invested in both their staff’s professional development and the LMS technology to ensure the training is delivered and tracked to help keep operations running smoothly.