Major Metro Department Signed Up for Online EMS Recertification Training, Now Uses Powerful Tracking Tools


Jacksonville Fire and Rescue Department looks to TargetSolutions to help track personnel’s ISO training hours.

Like most clients, Jacksonville Fire and Rescue Department originally signed up with TargetSolutions for online EMS recertification training. The only difference is Jacksonville was quicker to the game. The forward-thinking department began using TargetSolutions’ innovative online fire training technology in 2003 because it saw an easier, more efficient way for achieving compliance.

Jacksonville Fire and Rescue DepartmentAs one of the longest-tenured clients, Jacksonville has watched TargetSolutions’ online fire training course catalog swell to more than 160 hours of continuing education for online EMS recertification training and paramedic training. That valuable training is a huge benefit for any metro department looking to ensure personnel meet mandated training requirements.

Equally valuable, however, are TargetSolutions’ recordkeeping applications for fire department training – which Jacksonville wasn’t fully capitalizing on until more recently. According to Battalion Chief Billy Roland, it took an ISO inspection in 2011 for the department to realize the power of TargetSolutions.

“We got dinged good on our field training records by ISO,” Roland said. “We were doing the training every day, but the tracking wasn’t perfect. Some of it was being tracked (outside of TargetSolutions) with paper (with the city’s legacy system). We weren’t using one source for tracking training. But ISO liked the part of training that was documented with TargetSolutions. Now that we’ve implemented TargetSolutions’ ISO tracking, when ISO returns foor another review, we shouldn’t have any issues with the required documentation.”

With its fire department ISO training records now in order, JFRD and Roland can rest confidently knowing the department’s rating will be improving. Beyond that, the department is using the web-based online fire training system to its fullest capabilities, Roland said. Anything that needs to be reported is managed through TargetSolutions.

“Everything we do related to training is documented and saved in TargetSolutions. We also use it for delivering bulletins, SOPs, announcements, etc. TargetSolutions has become the official place to find everything. It has improved our ability to reach all of our firefighters. Things that are mandated to be read can be delivered and people can be held accountable.”
Billy Roland, Battalion Chief, Jacksonville Fire and Rescue Department

For a department as large as Jacksonville (1,200 emergency responders), the ability to easily deliver information to personnel is critical. TargetSolutions gives Jacksonville an agile tool for disseminating training and communicating important fire department SOGs. The fact it is readily available online 24 hours a day, seven days a week makes it even more valuable, Roland said.

“TargetSolutions is available on a smartphone, an iPad, a laptop. Everyone can access it with ease. It’s a web-based solution that is secure with a username and password, everyone can get to it online.”

Billy Roland, Battalion Chief

The ease of use doesn’t stop there. TargetSolutions simplifies the entire employee training records reporting process for departments in the state of Florida. TargetSolutions’ electronic system reports EMS recertification completions on a daily basis to CE Broker and Fire recertification completions quarterly to the Florida State Fire College. This automated technology makes things less complicated for departments in the Sunshine State.

“That is a huge factor for us,” Roland said. “TargetSolutions makes it so we don’t have to go and report. It’s all done automatically. That is one of the best things TargetSolutions does – it simplifies reporting.”

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training needs.

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