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Customer Service
December 11 2025

Smart Customer Service 1: Courtesies, Attitude, and Ethics      

You are the face of your business; therefore, your company depends on you to present yourself well at all times. This interactive online course is designed to help you understand how to do that. You’ll learn how to conduct yourself…

Customer Service
December 11 2025

Smart Customer Service 2: Listening for Understanding      

As a frontline employee you are the primary source of communication between your company and its customers. You can improve your ability to interact well by developing listening skills. When you hear and interpret a message correctly, you will be…

Business Writing
December 11 2025

Brain Bites – Writing Effective Emails

Send emails that are read, understood, and acted on. Let’s face it, email is a fact of life. The average employee in the US receives 125 emails per day. The majority of professionals say email creates tension, confusion, and other…

Business Writing
December 11 2025

Proofreading

The tools and tricks to make your documents flawless and error-free! Proofreading is an under-taught business skill that can make an enormous difference in how you are perceived as a professional. Make your documents error-free with simple tactics and the…

Business Writing
December 11 2025

Writing in Plain Language

Write emails and documents that are read, understood, and acted on. We are overwhelmed with information today—in both our personal and business lives. Sometimes it’s better to get straight to the point, in a way that doesn’t waste your reader’s…

Business Writing
December 11 2025

Smart Business Writing: 4 Stages to Writing Your Best

Some people thinks that in the grand scheme of things, excellence in writing isn’t all that important as long as you get the General idea across. But the sentence above is a perfect illustration of why that simply isn’t true:…

Business Writing
December 11 2025

Smart Business Writing: Tackling the Technical Proposal 

Proposals are an integral part of the professional world. Proposal topics can range from a request for more department funding to a plan for redesigning a highway. Regardless of the subject, proposals are intended to persuade. A poorly written or…

Business Writing
December 11 2025

Smart Business Writing: Writing Effective Emails     

In today’s business world, email is often the preferred means of exchanging information, yet many organizations overlook this very important form of business communication. Because so much of our daily social and business interactions occur over the internet, it is…

Communication
December 11 2025

Clear Communication

Clear Communication is a course designed to familiarize participants with ways to improve their basic communication skills. After completing this course, participants should be able to describe effective methods for improving listening skills, describe ways to ensure that listeners receive…

Communication
December 11 2025

Interpersonal Communication: Understanding Other People

Interpersonal Communication is a course designed to help supervisors apply the listening and speaking skills that are basics for good interpersonal communication on the job. After completing this course, participants should be able to describe three basic levels of listening,…

Communication
December 11 2025

3-way Communication

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the conditional 3-way Communication human performance tool…

Communication
December 11 2025

Brain Bites – Empathy: The Key to Active Listening

Show that you are actively listening by using empathy. You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make…

Office Productivity
December 11 2025

Brain Bites – Using Windows 10

Learn how to really use the tools in Windows 10 to be more productive. Windows 10 introduced many new tools, and updated others, including Cortana, Task View, Virtual Desktops, the Quick Access Screen, and more. In this mini-course we’ll show…

Office Productivity
December 11 2025

Brain Bites – Windows 11 Essentials

Windows 11 is more evolutionary than revolutionary if you’ve used Windows 10, look for refined user-friendly elements. Windows 10 introduced many new tools, but Windows 11 hasn’t added many new ones. Instead, its claim to fame is the refinement of…

Office Productivity
December 11 2025

Introduction to Windows 8

You will learn about Windows 8 features and tricks that you haven’t seen, as well as some features that are good to know to get started in Windows 8. Explore how user friendly the Windows 8 operating system is as…