Solutions
Solutions for
K-12
Educator & Staff Training
Educator & Staff Training
Improve compliance and deliver critical professional development with online courses and management system
Learn moreStudent Safety & Wellness Program NEW
Student Safety & Wellness Program
Keep students safe and healthy with safety, well-being, and social and emotional learning courses and lessons
Learn moreProfessional Growth Management
Professional Growth Management
Integrated software to manage and track evaluations and professional development and deliver online training
Learn moreAnonymous Reporting & Safety Communications
Anonymous Reporting & Safety Communications
Empower your school community to ask for help to improve school safety and prevent crises before they occur
Learn moreIncident & EHS Management
Incident & EHS Management
Streamline safety incident reporting and management to improve safety, reduce risk, and increase compliance
Learn moreHigher Education
Student Training
Student Training
Increase safety, well-being, and belonging with proven-effective training on critical prevention topics
Learn moreFaculty & Staff Training
Faculty & Staff Training
Create a safe, healthy, and welcoming campus environment and improve compliance with online training courses
Learn moreCampus Climate Surveys
Campus Climate Surveys
Simplify VAWA compliance with easy, scalable survey deployment, tracking, and reporting
Learn moreAnonymous Reporting & Safety Communications
Anonymous Reporting & Safety Communications
Empower your faculty, staff, and students to take an active role in protecting themselves and others
Learn moreIncident & EHS Management
Incident & EHS Management
Streamline safety incident reporting and management to improve safety, reduce risk, and increase compliance
Learn moreIndustrial
Industrial Skills Training
Industrial Skills Training
Close skills gap, maximize production, and drive consistency with online training
Learn morePaper Manufactuing Training
Enhance worker expertise and problem-solving skills while ensuring optimal production efficiency.
HR / Professional Development
HR / Professional Development
Provide role-specific knowledge, develop skills, and improve employee retention with career development training.
Learn moreAnti-Harassment and Diversity, Equity & Inclusion
Anti-Harassment and Diversity, Equity & Inclusion
Navigate an ever-evolving workforce with DE&I and Harassment Prevention Compliance training
Learn moreLearning Management System (LMS)
Learning Management System (LMS)
Assign, track, and report role-based skills and compliance training for the entire workforce
Learn moreEHS Management
EHS Management
Track, Analyze, Report Health and Safety Activities and Data for the Industrial Workforce
Learn moreSafety Communication
Safety Communication
Enhance the safety for the industrial workforce with two-way risk communications, tools, and resources
Learn moreFire Departments
Training Management
Training Management
A training management system tailored for the fire service--track all training, EMS recerts, skill evaluations, ISO, and more in one place
Learn moreCrew Shift Scheduling
Crew Shift Scheduling
Simplify 24/7 staffing and give firefighters the convenience of accepting callbacks and shifts from a mobile device
Learn moreChecks & Inventory Management
Checks & Inventory Management
Streamline truck checks, PPE inspections, controlled substance tracking, and equipment maintenance with a convenient mobile app
Learn moreExposure and Critical Incident Monitoring NEW
Exposure and Critical Incident Monitoring
Document exposures and critical incidents and protect your personnels’ mental and physical wellness
Learn moreEMS
Training Management and Recertification
A training management system tailored for EMS services—EMS online courses for recerts, mobile-enabled skill evaluations, and more
Learn moreEMS Shift Scheduling
EMS Shift Scheduling
Simplify 24/7 staffing and give medics the convenience of managing their schedules from a mobile device
Learn moreInventory Management
Inventory Management
Streamline vehicle checks, controlled substance tracking, and equipment maintenance with a convenient mobile app
Learn moreWellness Monitoring & Exposure Tracking NEW
Wellness Monitoring & Exposure Tracking
Document exposures and critical incidents and protect your personnels’ mental and physical wellness
Learn moreLaw Enforcement
Training and FTO Management
Increase performance, reduce risk, and ensure compliance with a training management system tailored for your FTO/PTO and in-service training
Learn moreEarly Intervention & Performance Management
Early Intervention & Performance Management
Equip leaders with a tool for performance management and early intervention that helps build positive agency culture
Learn moreOfficer Shift Scheduling
Officer Shift Scheduling
Simplify 24/7 staffing and give officers the convenience of managing their schedules from a mobile device
Learn moreAsset Mangagement & Inspections
Asset Mangagement & Inspections
Streamline equipment checks and vehicle maintenance to ensure everything is working correctly and serviced regularly
Learn more911 Emergency Communications
Training Management System
Training Management System
Track and manage all your employee training, certifications, and policies in one system
Learn morePersonnel Scheduling
Personnel Scheduling
Simplify shift scheduling and equip your Telecommunicators with an app to help manage their complex 24/7 schedules
Learn morePerformance, Conduct & Early Intervention
Performance, Conduct & Early Intervention
Protect the mental wellbeing of your Telecommunicators and improve QA
Learn moreAsset Management & Inspections
Asset Management & Inspections
Simplify ECC inspections, maintenance, and inventory management
Learn moreFederal & Military Training Management
Federal & Military Training Management
A mission-ready ecosystem for training and compliance
Learn moreLocal Government Training Management
Local Government Training Management
Technology to train, prepare, and retain your people
Learn moreState Regulatory and Standards Management
State Regulatory and Standards Management
Purpose-built standards and training software to manage compliance
Learn moreAEC
Learning Management System (LMS)
Learning Management System (LMS)
Ensure licensed professionals receive compliance and CE training via online courses and learning management.
Learn moreOnline Continuing Education
Keep AEC staff licensed in all 50 states for 100+ certifications with online training
Training
Drive organizational success with training that grows skills and aligns with the latest codes and standards
EHS Management
EHS Management
Track, Analyze, Report Health and Safety Activities and Data for AEC Worksites
Learn moreSafety Communication
Safety Communication
Enhance AEC workforce safety with two-way risk communications, tools, and resources
Learn moreCasino
Anti-Money Laundering Training NEW
Anti-Money Laundering Training
Reduce risk in casino operations with Title 31 and Anti-Money Laundering training compliance
Learn MoreEmployee Training
Employee Training
Deliver our leading AML and casino-specific online courses to stay compliant with national and state standards
Learn moreLearning Management System (LMS)
Learning Management System (LMS)
Streamline training operations, increase employee effectiveness, and reduce liability with our LMS for casinos
Learn moreEHS Management
EHS Management
Simplify incident reporting to OSHA and reduce risk with detailed investigation management
Learn moreEmployee Scheduling
Employee Scheduling
Equip your employees with a mobile app to manage their schedules and simplify your 24/7 staff scheduling
Learn moreIndustries
Industry
Resources
Company
Course Center
Blog by Bill Sturgeon
Retired Division Chief
As professional responders, we all feel burned out at times. Some grow unhappy with this profession. Some neglect giving their very best effort during calls for service.
If you feel this happening, it’s time to stop and think about what you can do to serve your citizens better. The answer may be to look at how other industries, which have nothing to do with emergency response, handle their customers.
The cruise line industry is a perfect example. If you’ve ever been on a cruise, you know how positive and upbeat the crew treats everyone. You know that if you need anything, someone will provide it without question and with a smile.
During these tough economic times, it’s extremely important that we treat citizens like they are on a cruise. Granted, emergency response situations are far from a vacation, but the need for first-rate customer service is just the same.
Always be professional, compassionate and kind to your customers. If you treat everyone well, you will feel a sense of pride that will pay dividends in the future when emergency services need public support.
Most of the staff on a cruise ship barely earns a surviving wage. But they still provide a high level of professional service. They work long hours, and most of them have more than one job aboard a ship. That sounds kind of familiar, doesn’t it?
Low pay, long hours and more than one job is standard for most emergency services workers. But our job was never intended to make us rich. Emergency service has always been about putting the needs of others above our own.
To operate in this profession at the highest level, you need to take care of the details. Make sure your appearance is professional, make sure your equipment is clean and functioning properly, and most of all, make sure your focus is on the needs of your victims.
Times are tough. We can read stories on a daily basis about government officials cutting services. Even emergency services are not immune to the budget axe. Many corporations in America have become extinct because they lost focus on the customer. We need to learn from that.
We shouldn’t forget who our customers are and why we exist. We need to remain above reproach in everything we do and provide customer service in emergency response. We need to be prepared to respond by maintaining a high level of readiness, competency, and cruise ship customer service during calls for service.
Integrity is doing the right thing when no one is watching, but it’s important to remember somebody is always watching your actions.
>> This blog was originally published with TargetSolutions in March of 2011.
About the Author
William Sturgeon is a 30-year veteran of the United States Fire Service. During his career, he served as a volunteer, military, municipal, and county firefighter and held many positions, including paramedic, EMS supervisor, company officer (special operations), safety officer, battalion chief, assistant chief and division chief.