Conflict Management
When people work together, there will inevitably be disagreements. Some of these disagreements are minor, but some can turn into major conflicts. If conflicts are not resolved, they can lead to long-term tension and unhappiness among employees. This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication. Following the ideas in this course can help your team use conflict situations as an opportunity to solve work or personal problems, and therefore become more productive and unified.
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Frequently Asked Questions
What operational challenges does this course address?
This course addresses day-to-day management challenges such as delegating work, coaching performance, and leading remote or hybrid teams related to Conflict Management. When people work together, there will inevitably be disagreements. Some of these disagreements are minor, but some can turn into major conflicts.
What real-world situations or incidents is this training designed to prepare personnel for?
The training is designed to prepare personnel for situations managers regularly face, including performance conversations, workplace conflict, team transitions, and terminations associated with Conflict Management. When people work together, there will inevitably be disagreements. Some of these disagreements are minor, but some can turn into major conflicts.
What safety or compliance concerns does this course help organizations address?
This course helps organizations address consistent management practices and accountability expectations tied to people-management responsibilities tied to Conflict Management. It supports stronger awareness, more consistent practices, and better day-to-day decision-making in day-to-day team management.
Which personnel or departments would benefit most from this training?
This training is most relevant for managers and supervisors responsible for leading, coaching, and developing their teams, along with organizations seeking to strengthen knowledge, consistency, and role-specific readiness connected to Conflict Management.
How can this course support department readiness, consistency, or professional development?
This course can support department readiness and professional development by strengthening management consistency and supporting both new and experienced managers related to Conflict Management.
How does this course fit into a broader training program?
This course fits well within a broader training program focused on manager development and team-leadership training. It can be used to support onboarding, refresher training, continuing education, and more consistent performance across departments and teams.
