Containerboard Customers’ Needs

It’s easy to understand why people who work in sales or marketing need to pay attention to the customer, but why should someone who works at a manufacturing facility, far removed from the sales process, worry about them? The answer is this: your job depends on them. If the product you’re helping to produce doesn’t have enough customers, you won’t have a job for very much longer.

This course is geared towards workers at sites that produce containerboard. It discusses how each operation, from the powerhouse to the pulp mill to the board machine, affects the final product and why all employees should care about customer satisfaction.