Containerboard Customers’ Needs
It’s easy to understand why people who work in sales or marketing need to pay attention to the customer, but why should someone who works at a manufacturing facility, far removed from the sales process, worry about them? The answer is this: your job depends on them. If the product you’re helping to produce doesn’t have enough customers, you won’t have a job for very much longer.
This course is geared towards workers at sites that produce containerboard. It discusses how each operation, from the powerhouse to the pulp mill to the board machine, affects the final product and why all employees should care about customer satisfaction.
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Course Details
Learning Objectives
By the end of this course, you will be able to:
- Describe the consequences of not meeting the customers’ expectations
- List important containerboard properties
- Describe how containerboard product consistency impacts customer operations
- Explain why it is important to deliver products on time
- Explain why third-party certifications are important to the customer
