Customer Loyalty Session 4: Service Recovery

30 minutes
SKU: CECLM4

Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. This course focuses on reinforcing methods and thought process when handling conflict.

Customer Loyalty Session 4: Service Recovery

Course Details

Learning Objectives

  • Learn why customers become upset and manage negative service experiences
  • Learn service recovery techniques including resolving issues with LAST (Listen, Apologize, Solve, Thank)
  • Handle conflict through empathy

Specs

Intended Audience
All employees
Languages
English

Trusted by 24,000+ Industry Leaders