De-Escalation: Guest Incidents and Customer Service

30 minutes
SKU: JCOM-90002

This course is designed to give your team the tools to confidently handle tense situations before they become critical.

De-Escalation: Guest Incidents and Customer Service

Course Details

Learning Objectives

  • How to recognize signs of emotional distress
  • How to assess when a situation may escalate
  • Scene safety best practices for employees and guests
  • Proven de-escalation strategies
  • Scenario-based guidance tailored to your role

Specs

Intended Audience
All guest facing employees
Languages
AI Translation

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