Email Basics
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Professional DevelopmentEmail Basics

Email Basics

0.32 Hrs
SKU: RVCT-492

Almost 365 billion emails are sent every single day. They are easy to send and virtually instantaneous. Emailing has become one of the most common ways for people to communicate with friends and family, as well as co-workers and customers. While email is simple and familiar, there are important rules to follow to ensure that messages are clear, polite, and effective. This course will outline those rules so that every email sent is a professional one.

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Email Basics
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Course Details

Learning Objectives

By the end of this course, you will be able to:

  • Describe when to send an email and effective email time management skills
  • Recall how to write appropriate greetings, sign-offs, and signatures
  • Describe how to write professional emails utilizing proper spelling, grammar, punctuation, tone, font, and style
  • Explain how to write emails with clarity and brevity, utilizing the general rules of email etiquette
  • Recall when to use attachments, how to use out-of-office messages, and possible privacy concerns when using email

Specs

Course Level
Intermediate
Languages
English
Compatibility
Audio, Video, Responsive
Based on:
Industry Standards and Best Practices

Author | Vector Solutions

With over two decades of experience designing advanced 3D animated courseware and developing our proprietary learning management software, we pride ourselves by having developed over 1,000 safety and operations training modules, which have helped train over 250,000 workers worldwide. Our highly experienced team provides the industry with a simple and high-quality means of training their workforce. Whether your team consists of 25 people or an enterprise with thousands, we’re here to help.

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Frequently Asked Questions

What are some benefits for using email?

The benefits of email are that information can be sent quickly, responses can be returned quickly, when an Internet connection is available, emails can be sent whenever needed, messages can be sent anywhere in the world with little or no cost and without the complication of time zones, and it provides a written record of what has been said.

When should I not use email?

Email should not be used when it includes emotionally charged information, it contains a long list of questions requiring detailed answers, or it focuses on bad news, complaints, criticism, or anything controversial or sensitive.

Why are subject lines important?

Subject lines make it possible for people to immediately see what the email is about and respond accordingly, as well as place the message into the appropriate folder.

What is BCC?

The BCC option stands for blind carbon copy. This option is used when the sender does not want everyone on the list to have access to those email addresses.

Sample Video Transcript

Almost 145 billion emails are sent every single day. They are easy to send and virtually instantaneous. Emailing has become one of the most common ways for people to communicate with friends and family, as well as coworkers and customers. While email is simple and familiar, there are important rules to follow to ensure that messages are clear, polite, and effective. This course will outline those rules so that every email sent is a professional one.

Additional Resources

  • US Department of Health and Human Services National Institutes of Health – www.training.nih.gov
  • Training and Education – https://www.training.nih.gov/writing_professional_e-mail
  • ProBlogger – www.problogger.net
  • ProBlogger article – http://www.problogger.net/archives/2013/09/26/how-to-write-a-professional-e-mail-that-gets-a-reply/
  • The University of North Carolina Writing Center – www.unc.edu
  • The Writing Center – http://writingcenter.unc.edu/handouts/effective-e-mail-communication/

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