Interpersonal Communication
Interpersonal Communication is a course designed to help supervisors apply the listening and speaking skills that are basics for good interpersonal communication on the job. After completing this course, participants should be able to describe three basic levels of listening, identify common mental habits that are barriers to effective listening, and describe how to use awareness of nonverbal communication to ensure effective interpersonal communication. They should also be able to describe common types of ineffective responses, explain what empathic responses are and how they can be used for effective interpersonal communication, explain what constructive feedback is and describe how it can be used for effective interpersonal communication, and describe techniques that can be used to deal with people who become emotional on the job.
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Course Details
Learning Objectives
By the end of this course, you will be able to:
- Explain how advanced listening techniques can be used to enhance understanding and rapport in workplace interactions
- List the levels of effective listening
- Describe barriers to effective listening in professional settings
- Identify effective nonverbal communication in professional settings
- List appropriate response strategies for various nonverbal communication scenarios
- Describe constructive feedback that motivates and drives positive change
- Discuss emotional intelligence strategies to manage challenging conversations and conflicts in the workplace
