Leadership Development: Building Resilience and Effective Conflict Management

Do you know the qualities needed to become a good leader? Leadership is not the private reserve of a few charismatic people – it is a process that ordinary people use to bring out the best in themselves and others. This interactive online course will review effective verbal and written communication skills, relationship building, and active listening techniques. We will also discuss adapting communication styles, empathy and compassion in the workplace, as well as the importance of providing constructive feedback.

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Course Details

Learning Objectives

By the end of this course, you will be able to:

  • Explain why self-care, self-regulation, and resilience are vital for leaders in effectively navigating workplace conflict
  • Recall how to master tangible practices that elevate personal resilience and prevent leadership burnout
  • Explain a leader’s personal relationship to conflict and its impact on team dynamics
  • List self-regulation techniques for managing emotions during high-stress leadership situations
  • Discuss de-escalation tactics and language that diffuse tension and reduce hostility in team conflicts
  • Explain how to cultivate a leadership style that promotes open communication and conflict resolution

Specs

Course Level Intermediate
Languages English
Compatibility Audio, Video, MobileReady, Responsive

Michelle E. Dickinson

Author

Michelle E. Dickinson is a renowned figure in mental health innovation, known globally as a keynote speaker, Workplace Resilience Visionary, Burnout Interventionist, TED speaker, and bestselling author. With over 4,000 hours dedicated to training and coaching educators, Michelle's expertise catalyzes profound shifts in emotional well-being, emphasizing self-reliance and personal mastery. Her dynamic presence and engaging storytelling inspire individuals to unlock their inherent power and lead lives of fulfillment. Michelle's impact is profound and pervasive, extending across a myriad of industries including logistics, banking, pharmaceuticals, and biotech. She revolutionizes workplace cultures, introducing monumental shifts such as de-escalation training, which become annual staples for seasoned professionals. Michelle's influence doesn't stop at corporate boundaries; her programs have a ripple effect that enhances family dynamics and community interactions. Her programs not only challenge and change traditional leadership paradigms but also convert the most resistant individuals into strong proponents of practices like meditation, resulting in monumental habit changes. Her clients range from educators, frontline staff, administration, HR, and individuals, to corporate executives. These simple yet transformative strategies foster lasting personal growth and create a chain reaction of positive and permanent shifts, making Michelle's followers not just participants but passionate advocates for her life-altering methods.

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