Meeting Customer Expectations
Meeting the needs and expectations of the customer is important in any successful product design. Waste, products with inconsistent-quality, and even a poor company reputation can lead to not meeting customer expectations. This course focuses on ways to discover the needs and expectations of the customer, the different categories of product features, and the importance of following established production procedures.
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Course Details
Learning Objectives
• How to discover customer needs and expectations • Required, unimportant, and bonus features • Lean manufacturing and waste • Achieving consistency • Brand perception
Specs
Frequently Asked Questions
What are some ways to learn about customer needs and expectations?
What is lean manufacturing?
What is a process control chart?
How can a production facility achieve consistency?
What is brand perception?
Sample Video Transcript
To ensure that a manufacturing process produces consistent products, the inputs of that process must be consistent. Inputs include the raw materials, settings, and procedures used to make the product. For pizza-making, examples of inputs include the ingredients used, such as the amount of dough, sauce, cheese, and pepperoni. If the amounts of individual inputs are not consistent, the final product may not be consistent. For example, the overall pizza weight may vary and the customer’s expectations may not be met. By standardizing the process and creating an exact recipe for the pizza-making procedure, the pizzas are more likely to have a consistent weight, increasing the likelihood of meeting customer expectations.
