Smart Customer Service 2: Listening for Understanding
As a frontline employee you are the primary source of communication between your company and its customers. You can improve your ability to interact well by developing listening skills. When you hear and interpret a message correctly, you will be able to understand your customers’ requests and that is the key to handling each and every customer successfully. This interactive online course is designed to help you improve your listening skills so that you will be able to interact well with all your customers, whether you handle them face-to-face or by telephone.
Request a demoCourse Details
Learning Objectives
By the end of this course, you will be able to:
- List external and internal barriers to communicating with your customers
- Discuss techniques, such as listening actively and attentively, to help interpret customer requests correctly
- Describe nonverbal listening strategies to communicate attentiveness and interest to the speaker
- Explain ways to check for understanding
Specs
| Course Level | Intermediate |
| Languages | English |
| Compatibility | Audio, MobileReady |
Course Applies To
Demos + Pricing
Learn more about our courses, get pricing, and see our platform.
