Smarter Safety Training for Casinos

Casino operations move fast, and training needs are constantly evolving. Microlearning makes it easier to keep teams safe, compliant, and informed, without taking them away from the action for long.

In this blog, we will explore microlearning and why it matters, and highlight three recent customer use cases that demonstrate its impact.

What is Microlearning?

Microlearning is a short learning activity intended to help the learner complete a specific goal. These activities typically range from 5-10 minutes in length.  For comparison, a full eLearning course, depending on the topic, will generally range between 30 to 60 minutes.

Microlearning key benefits include:

• Improved Retention
• Flexibility and Accessibility
• Increased Engagement​
• Personalized Learning
• Reduced Cognitive Load
• Higher Course Completion Rates

Research shows that microlearning improves knowledge retention by 22% above standard learning approaches. Additionally, an assessment performed by Deloitte concluded that employees have only 4.8 minutes per day available for learning. This underscores the value of microlearning in a guest-facing industry, where it can be difficult to pull employees away for too long to complete lengthy eLearning courses.

When to Use Microlearning

Microlearning works best when it supplements an existing training program. It is not intended to replace new hire or annual compliance training, and can be used ​effectively for:

• Performance support: Deliver necessary information to workers while they’re on the job, and at the time and place they need it for application.​
• Spaced practice: Spread out learning sessions over time and revisit information at intervals to increase comprehension, depth-of-knowledge, retention, knowledge acquisition, skill development, and more in your workforce.​
• Refresher training: Combat the training forgetting curve and ensure employees remember key information to perform their jobs effectively and/or stay safe.

​Microlearning Scenarios from Casinos

Scenario 1: Seasonal Safety Refreshers

A Director of Safety and Risk Management at a large casino resort noticed an increase in safety concerns related to inhaling paint fumes as the facilities maintenance team did work around the pool areas last June to get ready for the summer season. Although this team goes through annual compliance training for PPE every January, she wants to require PPE and Respiratory Protection microlearning courses for this team in June. They don’t need the full course, but refresher training would prevent injury and decrease safety concerns.

Scenario 2: On-the-Job Security Training

A Director of Security has a hard time pulling his officers off the floor and away from their posts during their shifts for training. Even though the team is regularly trained on emergency response, he wants a catalog of quick, 5-minute course content available that his team can review with minimal disruption to daily activities. With short, targeted lessons, he can be sure emergency response procedures are always top of mind.

Scenario 3: Spaced Training Culture

An HR Manager at another casino has her casino’s training culture top of mind. She knows they do a good job training new hires during onboarding and requiring annual safety training, but she has concerns about retention and accessibility to training content. She intends to use microlearning courses and assessments as retention checks, as well as provide certain courses in a catalog for easy, daily access on a mobile device or tablet. This strategy will improve the overall culture while reducing skills gaps.

Implementing Microlearning in Our LMS

• Assign courses to specific departments
• Embed refresher modules into existing course matrices
• Set up repeat enrollments for spaced practice
• Use mobile-friendly course access for flexible training
• Report tools to track participation and progress

Supplement annual compliance training without disrupting operations, deliver in-the-moment refreshers that improve safety behaviors, and conduct targeted knowledge checks to reinforce key policies with microlearning. Bundle 15 courses or more and save!

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