Thursday, March 5th | 2:00 – 3:00 p.m. ET
Emergency communications centers are evolving — and so is the role of Quality Assurance. What once was a manual, compliance-focused task has transformed into a data-rich, strategic function that can shape everything from performance management to long-term staff development. In this session, we’ll explore how modern QA software empowers ECC leaders to go beyond checklists and harness real-time insights to drive human performance. Learn how to spot trends, coach with precision, and make confident decisions that support dispatcher growth, staff retention, and operational efficiency.
Speakers:
– Jessica Kay, Assistant 911 Coordinator, Chesapeake Police Department, VA
– Levenda James, Police Dispatch Supervisor, Miami-Dade Sheriff’s Office, FL
– Adara Spanninger, Frontline Public Safety Solutions (Host/Moderator)
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