Vector’s Training Management System for Emergency Communication Centers and PSAPs

Formerly TargetSolutions

Vector’s Training Management tools enables your telecommunicators to effectively increase performance, reduce risk, and ensure compliance with a training management system and DOR app that delivers and tracks all online and hands-on learning and performance in one system.

Vector’s Training Management System digitizes, streamlines, and centralizes all your telecommunicator and 911 dispatch in-person and online training records and management—in one place. With one place to access all your emergency communications training, certifications, and policy information, you can easily find what you need and eliminate painstaking administrative time and paper processes.


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Improve and Simplify Training and Compliance

Ensure personnel meet training requirements and policy acknowledgements. Easily deliver, track, and report hours for all forms of training with Vector's training management system. Digitize your daily observation reports (DORs) and assess competencies during a telecommunicator’s probationary period with Vector Evaluations+. A mobile app makes it simple to manage your daily observation reports and evaluate personnel, record videos of performance, and analyze results.

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Maintain Legally Defensible Training Records

With accurate records of all your in-person and online training in one place, you can easily show proof of 911 dispatcher competencies and knowledge of important policies for better reporting and greater transparency.

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Deliver and Assess All Training in One Place

Upload your own custom content and create any type of custom activity, test, video, or credential. Customize and automate reports so leaders get timely information to make data-driven decisions. Supplement your ECC-specific curriculum with Vector's 2,500+ online courses ranging from communication, leadership, HR, Cybersecurity, and other soft skills to medical, fire, and law concepts.

ECC employee
Course Catalog:

Build Professional Development Tracks and Simplify Continued Learning

Assign and track all your NENA, APCO, Emergency Dispatch QA, CPR, etc. courses through the training management system, and leverage Vector’s comprehensive course catalogs to build professional development tracks to incentivize continued learning and preparation for a Telecommunicator’s next specialization.

What Our Customers Say

“With all of the licenses and certifications to stay on top of, an LMS helps us stay on top of deadlines and enables employees to obtain continuing education hours without having to travel for training or to force overtime to cover a dispatcher’s shift while they are out at a training.”

Shift Supervisor and Accreditation and Training Manager

Los Alamos County Dispatch

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“Supervisors receive notifications of when their staff members complete their training and can run reports to see what everyone has trained on during specific time periods, and what they may still need to take. The LMS keeps everyone up to date and on track.”

Executive Director

Tri-Com Central Dispatch

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“Now that employees can get their information they need directly from the LMS, I’m not getting as many phone calls. It’s helped us improve our process in many areas, including better documentation and risk management.”

Administrative Service

Mesilla Valley Regional Dispatch Authority

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