Conflict Resolution and Negotiation Skills

23 m

Transform challenging moments of disagreement into opportunities for growth and stronger relationships. This course provides faculty and staff with practical conflict resolution and negotiation strategies specifically tailored for academic environments, equipping us to identify necessary skills for conflict resolution, describe de-escalation, problem-solving, and negotiation techniques, and apply conflict resolution techniques during common conflicts on campus. By mastering these essential skills, we’ll not only navigate disputes more effectively but also contribute to building a more collaborative and resilient academic community where conflicts become catalysts for positive change.

Conflict Resolution and Negotiation Skills

Author Details

Author | Aaron Burgess

Dr. Aaron Burgess is an Assistant Professor of Management, CAPS Business and Technology Program Director at Mount Vernon University. He has previously served as a professor at Thomas Moore University, Mount St. Joseph University, and Cincinnati Christian University. In addition to his academic career, he serves as a Performance Management, Learning and Information Technology Consultant for organizations like Mayo Clinic, Salesforce, University of Pittsburg, Katz Business School, Cincinnati Children's Hospital, Drees Homes, Fischer Homes, and many others.

Trusted by 24,000+ Industry Leaders