Professional DevelopmentSmart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140)

Smart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140)

SKU: RV-PGM140
Duration: 1.00 Hr

This interactive online course is presented in three modules:
Courtesies, Attitude, and Ethics
Listening for Understanding
3 Steps to Successful Customer Interaction

You will learn how to combine the basics of customer service, how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet. It will also help you improve your listening skills, and teach you to complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.

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Course Details

Learning Objectives

At the conclusion of this course, you will be able to:

  • Discuss the importance of being knowledgeable about your company’s products, services, and policies
  • Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions
  • Explain the importance of conducting yourself in an ethical manner
  • Discuss techniques, such as listening actively and attentively, to help interpret customer requests correctly

Specs

Course Level Intermediate
Languages English

Author

Vector Solutions

With over two decades of experience designing advanced 3D animated courseware and developing our proprietary learning management software, we pride ourselves by having developed over 1,000 safety and operations training modules, which have helped train over 250,000 workers worldwide. Our highly experienced team provides the industry with a simple and high-quality means of training their workforce. Whether your team consists of 25 people or an enterprise with thousands, we’re here to help.

Course Applies To

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