Rancho Santa Fe Fire Protection District Streamlines Workforce Management


Rancho Santa Fe Fire Protection District (CA) utilizes CrewSense, which joined forces with TargetSolutions earlier this year, to streamline its crew scheduling, callbacks, and other essential workforce management tasks.

Since implementing CrewSense in January 2018, the Rancho Santa Fe Fire Protection District (CA) has utilized its flexible features and convenient notification tools to make workforce management a painless process. Aspects of CrewSense such as the scheduling dashboard, the strike team module and communication capabilities, have proven to be instrumental to the Fire District.

A longtime client of TargetSolutions’ powerful online training and records management system, the Rancho Santa Fe FD were excited to hear TargetSolutions recently acquired CrewSense to become a more comprehensive, all-in-one solution for the fire service. Craig McVey, Engineer and Staffing Administrator, highlighted the crucial features in the CrewSense system that have been the most instrumental for his agency.

About the Rancho Santa Fe Fire Protection District

Spanning 50-square miles in the southern California region, the Rancho Santa Fe Fire Protection District protects over 33,000 citizens with 6 stations comprising of full-time firefighters and a reserve program for volunteers.

Serving a wildland/urban interface environment, the Fire District trains personnel to address areas susceptible to large vegetation fires that can lead to a significant loss of homes.

Simplified Fire Department Scheduling Management

CrewSense has made it easy for the Fire District to schedule paid firefighters and volunteers who sign up for shifts. The visual scheduling dashboard allows McVey and other administrators to oversee staffing levels for each station and make updates such as shift trades, overtime and more.

“One of the greatest things about CrewSense is it’s ever-changing. It’s always evolving and becoming better. Every month they fix something. They come out with a new module or aspect of the program that really works for us and it’s changing a lot of how we fill shifts and it’s really helpful.”
Craig McVey, Engineer and Staffing Administrator, Rancho Santa Fe Fire Protection District, CA

Due to the high risk of wildfires in California and in the Rancho Santa Fe region, McVey praised the strike team module in the CrewSense system. Using this feature, McVey explained that the agency was able to call upon personnel to help fight large wildland fires in northern California in 2018 while still ensuring stations were staffed on the home front.

Streamlined Communication for Emergency Recalls & Callbacks

As a mobile application, CrewSense makes communication more flexible across the Rancho Santa Fe Fire Protection District. Sending out schedule changes or replying to overtime or callback staffing requests are more automated and instantaneous for personnel and administrators. “We can even be on scene of a large incident and use the mobile app to initiate employee recalls to have people come back in and backfill our stations,” McVey explained. “No longer do we need someone actually in the station to do so.”

Interested in a 30-day trial of CrewSense? Please visit our website to get started with this innovative workforce management system.

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