Sgt. Doug Kazensky (ret.)
Sr. Solutions Engineer
November 18, 2026 | 2:00 p.m. ET
Residents contact law enforcement for a wide range of non-emergency needs, from vacation watches and neighborhood concerns to parking issues and information about at-risk residents. But how easy is it for residents to make those requests?
Simply relying on a non-emergency phone line and handwritten notes isn’t enough for the volume of requests agencies manage today. Communities are larger, and the information residents provide can be valuable to agency operations. Agencies need better ways to capture that information and ensure it reaches the right people.
In this session, Sgt. Doug Kazensky (ret.) and Officer Michael Raymond, Sr. Solutions Engineers at Vector Solutions, will explore practical ways to modernize non-emergency services.
The discussion will also cover information-sharing needs and the different types of information residents can provide through modern technology, along with practical approaches for improving the experience for both residents and staff without adding administrative burden.
You’ll Learn
- Where common non-emergency processes create unnecessary work for residents and staff
- How to make routine police services easier for residents to access
- How community-provided information can be captured, organized, and made useful to officers
- Why tracking requests and follow-through matters
- How technology can improve visibility and coordination across non-emergency services
- Practical ways to modernize community-facing processes without adding administrative burden
Presenters
Doug Kazensky is a Senior Solutions Engineer at Vector Solutions, as well as a former police training sergeant and officer of over two decades. After proudly serving in the United States Air Force as a member of the Security Police, he joined the Longview Police Department in Washington in December 1997. He served in patrol, as a School Resource Officer (SRO), and as a detective specializing in fraud and computer crimes.
Ofc. Michael Raymond
Sr. Solutions Engineer
Michael Raymond brings a decade of combined experience in law enforcement, public safety technology, and government-focused SaaS solutions to his role here at Vector as a Senior Sales Engineer. But his experience doesn’t end there – beginning his career in public safety in 2017, he has served as a Community Service Officer, Auxiliary Police Officer, and later as a sworn Police Officer in 2021.
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