Date: November 18, 2026
Speakers: Doug Kazensky & Michael Raymond
Speakers: Doug Kazensky & Michael Raymond
Residents contact law enforcement for a wide range of non-emergency needs, from vacation watches and neighborhood concerns to parking issues and information about at-risk residents. But how easy is it for residents to make those requests?
Simply relying on a non-emergency phone line and handwritten notes isn’t enough for the volume of requests agencies manage today.
Communities are larger, and the information residents provide can be valuable to agency operations. Agencies need better ways to
capture that information and ensure it reaches the right people.
In this session, Sgt. Doug Kazensky (ret.) and Officer Michael Raymond, Sr. Solutions Engineers at Vector Solutions, will explore
practical ways to modernize non-emergency services.
The discussion will also cover information-sharing needs, the different types of information residents can provide through modern
technology, and practical approaches to improve the experience for both residents and staff without adding administrative burden.
You’ll Learn
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Where common non-emergency processes create unnecessary work for residents and staff
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How to make routine police services easier for residents to access
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How community-provided information can be captured, organized, and made useful to officers
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Why tracking requests and follow-through matters
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How technology can improve visibility and coordination across non-emergency services
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Practical ways to modernize community-facing processes without adding administrative burden
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