Customer Loyalty Session 1: Service Standards
Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. Remember, ensuring that your Casino has exceptional service depends on how well you welcome the customers to the Casino. Do everything you can to make their visit enjoyable, comfortable and safe. This course focuses on understanding the “Customer Zone”, “the 10 and 5 rule”, and finding answers in challenging situations.
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Course Details
Learning Objectives
- Identify the different types of customers
- Successfully greet and close conversations with customers
- Understand the essential hospitality service standards