Customer Loyalty Session 2: Identify Customer Needs
Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. This course focuses on asking the right questions in specific situations. Learn the “ins and outs” of meeting customer needs
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Course Details
Learning Objectives
- Identify and handle customer inquiries and requests
- Differentiate the different types of customers
- Understand how to ask the right questions