Customer Loyalty Session 2: Identify Customer Needs

30 minutes
SKU: CECLM2

Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. This course focuses on asking the right questions in specific situations. Learn the “ins and outs” of meeting customer needs

Customer Loyalty Session 2: Identify Customer Needs

Course Details

Learning Objectives

  • Identify and handle customer inquiries and requests
  • Differentiate the different types of customers
  • Understand how to ask the right questions

Specs

Intended Audience
All employees
Languages
English

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