Customer Loyalty Session 3: Communication Basics
Your Casino is committed to providing world class service to all customers. This course provides the essential knowledge and techniques your employees need to provide exceptional customer service. This course focuses on customer courtesies, face to face interaction and body language, 50/50 rule, appearance and attitude.
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Course Details
Learning Objectives
- To take pride in their appearance, attitude and work area
- Understand why customer safety is good service
- Learn what it means to sell your Casino